Rating

7.3/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • Customer Assistant was my role at Tesco, I took on the job after finishing school but not wanting to pursue University just yet. My daily tasks were to ensure that customers always had the best shopping experience possible, and to do that I needed wide knowledge of the store I was working at so that if customers needed to know a specific piece of information I was able to give that to them. This gave me a chance to show my skills, however there was not a great deal of responsibility in this role in my opinion.

    7/10

  • 2. Have you learnt any new skills or developed existing skills?
  • No qualifications were needed for this role, only really some small social skills, even then for the most part you're only required to have small talk or to point someone in the right direction so it's definitely a role suited to a lot of people :) You will receive some small training too so it's definitely a job that you could be interested in if you want to work here

    7/10

  • 3. To what extent do you enjoy your programme?
  • It was ok, it did get a little boring at times and the nature of the job does mean that it feels monotonous, even if different customers are asking you for help at each point in the day. My co-workers were great, I had time to speak to them on the job and we kept each other company, the job was more enjoyable at peak times where a lot of customers came in, as that's when I was on my feet a lot more.

    8/10

  • 4. How valued do you feel by Tesco?
  • Not greatly valued but that is because I was only there for a year, so it is not like I was a key piece for them. However the managers were great and I was kept informed with everything going on within the workplace. I did not feel involved in projects but that's because what I did, did not consist of projects.

    6/10

  • 5. How well organised/structured is your programme?
  • It is very structured, the induction day acts like training and the manager tells you your timetable, gives you your uniform and shows you around. Once you have a familiar feel for where you are going to be working, you double check that the details you've provided (email, number etc) are all correct so that you can be contacted if you're needed.

    7/10

  • 6a. How much support do you receive from your training provider?
  • I had help from my training provider, they told me that if I needed help that could not be organised within the workplace then I should contact them. I received texts regularly from one of the supervisors there who made sure I was happy and being treated fairly, so this was great and gave off a family vibe with an older figure I could look up to for help.

    8/10

  • 6b. How much support do you receive from your employer?
  • Quite a lot of help, extremely similar to above, however most problems I had (such as asking a lot of questions on how to deal with certain customers requests) were dealt with internally and professionally. My co-workers helped me a lot too in-fact, so it was great and really re-enforced the family vibe I felt in my year there.

    8/10

  • 7. How well does your salary/package meet your costs?
  • It was great, I cycled and or received lifts to work daily so that meant that I could save a ton on travel costs. This meant that I could save a lot of money and so I never had to ask for a pay rise (I could never do that anyway!), but I received a staff discount of 10% and this was amazing as I spend a lot on tech, which meant that I could save even more on the stuff I love.

    9/10

  • 8. Are there many opportunities outside of work?
  • They had community events in the workplace and charity events, but for me there was not really anything that interested me. However there are definitely opportunities, for me it was socially, I saved a bunch of money so that I could go out and i'm planning to travel soon once I have time.

    6/10

  • 9. Would you recommend Tesco to a friend?
  • Yes


  • 9b. Why?
  • If you want a job in the short term and aren't looking to stay for a long time, this is a great chance to get into the ranks and see what it is like to work at retail. It may be hard to push up in promotion however it is possible if you stay for a long time, they encourage and promote this as they want to promote workers internally.


  • 10. What tips or advice would you give to others applying to Tesco?
  • Are you warm, friendly and approachable? If you are then this is definitely a key factor that Tesco are looking for, these features are what they want, so during your potential interview mention these (Only if you really are though!) as it will give you the edge over other candidates, which is always great.


Details

Gap Year Programme

Customer Service

South West

May 2017


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