Rating

7/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • Shop assistant, had to talk to customers and restock shelves

    6/10

  • 2. Have you learnt any new skills or developed existing skills?
  • Confidence on customer service

    7/10

  • 3. To what extent do you enjoy your programme?
  • It fell like it gave me confidence to work in other retail jobs

    9/10

  • 4. How valued do you feel by Waterstones?
  • Very valued, I felt like a true member of staff

    9/10

  • 5. How well organised/structured is your programme?
  • Very organised, I had certain shifts and always knew who to talk to if I had a problem

    8/10

  • 6a. How much support do you receive from your training provider?
  • My provider was there for every step of the way

    8/10

  • 6b. How much support do you receive from your employer?
  • I felt like i was handed off to someone else

    5/10

  • 7. How well does your salary/package meet your costs?
  • It was work experience so not very well

    3/10

  • 8. Are there many opportunities outside of work?
  • There are now that I have experience

    8/10

  • 9. Would you recommend Waterstones to a friend?
  • Yes


  • 9b. Why?
  • It is a friendly and comfortable shop


  • 10. What tips or advice would you give to others applying to Waterstones?
  • Be confident


Details

Work Experience

Customer Service

Greater London

May 2017


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