Rating

7.2/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • Looking after customers over the phone and providing care of the cases owned by the csa. Contacting employers to request income information

    8/10

  • 2. Have you learnt any new skills or developed existing skills?
  • Customer services excellency, phone use, dealt efficiency and excel advance use. Dealing with customers over the phone and online chat

    8/10

  • 3. To what extent do you enjoy your programme?
  • The job was really good and the staff was always really helpful and friendly. It was a good company to work for.

    7/10

  • 4. How valued do you feel by Adecco Group?
  • They were always available to help and very good service to everyone's needs. They easily accommodated my shifts

    7/10

  • 5. How well organised/structured is your programme?
  • From senior management down to the coaches and trainers everything was well elaborated and the process was easy to follow

    10/10

  • 6a. How much support do you receive from your training provider?
  • Support was always available from allocated coaches and trainers who were always very supportive

    6/10

  • 6b. How much support do you receive from your employer?
  • The employer provided 121 support every month. They kept up to date record of performance and gave all the help needed

    6/10

  • 7. How well does your salary/package meet your costs?
  • The salary was over the national minimum wage so it was good and included benefits and rewards

    7/10

  • 8. Are there many opportunities outside of work?
  • Yes. The training given provided opportunities for many businesses that are available within the working market

    6/10

  • 9. Would you recommend Adecco Group to a friend?
  • Yes


  • 9b. Why?
  • Service, friendly and helpful


  • 10. What tips or advice would you give to others applying to Adecco Group?
  • Make sure that your cv is up to date and you are ready to progress within the business you want to work for


Details

Level 3 Apprenticeship

North West

May 2017


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