1. Please give an overview of your role and what this involves on a day-to-day basis:
As a Billing Assistant you are expected to manage the Accounts Receivable department for a set of Business products in a large IT company. Day-to-day, this involves setting up new billing lines, managing existing billing details, creating and sending invoices to customers and crediting customers when required.
2. Have you learnt any new skills or developed existing skills?
Timekeeping, organisational skills, confidence and communication by speaking to a variety of stakeholders throughout the organisation, attention to detail and accuracy.
3. To what extent do you enjoy your programme?
I enjoy the programme but can see its limitations. After a couple of years I'm sure I will want to gain experience in different aspects of finance such as management accounting and accounts payable.
4. How valued do you feel by Advanced?
I feel valued because I manage 3 large products with large customer bases. I am depended on to ensure the records for these are up to date and that the customer's queries/bills are correct.
5. How well organised/structured is your programme?
It does not have a particular learning structure, rather it depends on learning on the job and from team members. I don't think it's structured or organised particularly well.
6a. How much support do you receive from your training provider?
I receive support when prompted but not regularly enough.
6b. How much support do you receive from your employer?
Nothing apart from access to HR facilities.
7. How well does your salary/package meet your costs?
It does not meet my costs. I will need to look for higher paying roles soon.
8. Are there many opportunities outside of work?
At the moment, I have not seen any opportunities outside of work.
9. Would you recommend Advanced to a friend?
It is good to gain an overview of the organisation and have quite a relaxed working environment. The main thing is that the people/team members are pleasant to work with and it seems like a healthy working environment.
10. What tips or advice would you give to others applying to Advanced?
The application process is not difficult, just practice questions beforehand. Be yourself in interviews and assessment days, because they are looking for genuine people. Be assertive but also hungry to learn. Whilst you do not want to be walked all over by other people, you also do want to engage in order to learn and make the most of the experience.