Customer Service Review

Customer services - dealing with customers, face to face, via the phone etc. Often its mundane tasks like updating accounts, or depositing money and withdrawals. Occasionally more challenging enquiries were made

Many new skills - including the ability to interact with new people / members of the public. Work under pressure and the ability to work within a team successfully. of course, my IT skills have improved too.

very much so, at times it was a challenge but it was a huge learning opportunity. The days were varied enough and I felt I was dvloping both personally and professionally.

yes - it was a worthwhile experience and I now feel comfortable in similar roles. I felt they were they to help / assist me and I could turn to them for support.

it was varied enough - with plenty of opportunities to develop my skills. of course there were many times where I worked on mundane tasks but that is the nature of work.

plenty - staff were always professional and very helpful. I did not feel left out or forgotten about at any time during the year. I enjoyed it - which says a lot.

the team were very accessible but importantly I did not feel I was babysat - I could work independently yet have the reassurance that if I needed help it was always available.

travel costs were provided which was a great help. my salary was sufficient considering the nature of my work and the training opportunity that was available.

this was limited but that was fine by me. I did not feel that I was being excluded in any way at all. the crucial part for me anyway was the actual training that they provided.

Yes

I enjoyed it - I developed both as a personal and as a professional.

look smart, learn Lloyds banking details e.g. different types of accounts - learn a bit about their history and culture. in short, be keen, look smart and professional at the interview