Customer Assistant Review

I would follow staff and help stack shelves. I looked at how to take stock and support customers. I was given the task of pulling cages out after training and stocking shelves. This was interesting.

I had training in health and safety, including food safety, and interpersonal skills. This was through their own video training made by Tesco. This was useful. I learnt how to talk to customers professionally.

I enjoyed it to some extent, the work was OK and the team were friendly and supportive. The company culture supported young people especially. It did not meet my expectations as I expected more responsibility.

I felt somewhat valued. The manager showed his appreciation but general staff did not. There are awards internally for excellent staff which act as good incentives. I had some involvement in tasks.

The programme was well organised and structured with clear tasks every day. It started with training before going onto shop floor. I had meetings with my support mentor who checked I was ok.

I received lots of support. Guidance with problems was good, and they wanted to help and had a good attitude. I overall enjoyed the experience and felt this was due to the support I had.

The management team were good and supported me. The HR team were also very good. They had a good attitude towards supporting me and the options I had available in working there.

As work experience it was unpaid but the salary is national wage. Unless you are a manager which is salaried and is a good amount. The lunch was provided which was an excellent bonus.

There are lots of company events including going to Cardiff to set up a new store, and going to head office. They have lots of activities and incentives. They work closely with the local community.

No

I did not find the work interesting in a way in which I would recommend to a friend. It seemed as though young people were fast tracked to management and many other employees do not respect that.

The application and interview was easy as was the induction. I was not given a uniform for some time which was a shame. I would like to have been told some more information on how to work the tills.