Customer Service Coordinator at BPS World

Start Date:
South East
Programme Type:
Apprenticeship - Intermediate Level (Level 2)
£10,000 annually
Review Date:
May 2017

Connect with BPS World

Review Score

8.9 /10

1. Please give an overview of your role and what this involves on a day-to-day basis:


I work as a Customer Service Coordinator. The main purpose of my role is to take Admin tasks off the Sales Floor in order to 'free them up' so that they can generate more money into the business. This includes, CV formatting and Importing amongst many other tasks. Along with this I have been learning a new role (Customer Service Executive) where I am raising contracts and dealing with a number of contractors we have with our Clients.

2. Have you learnt any new skills or developed existing skills?


I have learn't a huge amount of new skills. The main way I can see this was when I finished my apprenticeship and came out with a Level 2 NVQ in Business Administration. With this I have also developed myself personally by learning new skills such as; MS Word, MS Excel, , dealing with a variety of problems, juggling & prioritising workload. Finally, communication skills, this is shown as I have been on Client side and had a fantastic experience where I aided them to set up a new profile for psychometric assessments.

3. To what extent do you enjoy your programme?


I have massively enjoyed my time on the program, as I am putting into practise the work that I was gaining a qualification for. This means that the knowledge gained from the qualification does not disappear (like it has with a lot of school qualifications).

4. How valued do you feel by BPS World?


I feel valued by BPS World and I truly believe they care about my future as much as I do. My manager(s) are very appreciative of the work I do and they make sure I am taking the right path, not just for the company's sake but for mine as well. I also gained recognition from the time I spent Client side.

5. How well organised/structured is your programme?


The program is structured very well and there is clear points/ goals to hit before I get to the next stage. Having this laid out is brilliant as I can not only see my progression from where I've come but the path of where I am going to go.

6a. How much support do you receive from your training provider?


The training providers were very good and were always at the end of the phone or email waiting to answer any queries I had. When they came in they were very supportive and the apprenticeship moved quickly due to both parties coming prepared for the monthly meetings.

6b. How much support do you receive from your employer?


I received endless support from my employer and my manager when completing my apprenticeship. With monthly catch-ups it was easy to see what I needed to do next and the best possible way for me to tackle any problems that I had.

7. How well does your salary/package meet your costs?


During the apprenticeship the money supported me greatly, it allowed me to do everything I needed to do (i.e. travel, food, rent, etc) and after 6 months when I came off probation I was able to start saving.

8. Are there many opportunities outside of work?


There are a huge amount amount of opportunities outside of work. This is backed up as I have just completed my 2nd Tough Mudder with the company. Along, with this there are many opportunities to aid and help out local and national charities through-out the year.

9. Would you recommend BPS World to a friend?


9b. Why?

It is amazing to work at a company that cares about you and offers employees many benefits. Along with this, the people I work with are brilliant and make my life so much easier as there support is always there.

10. What tips or advice would you give to others applying to BPS World?

There are more opportunities here than any other company I have seen. Well worth applying for.

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