1. Please give an overview of your role and what this involves on a day-to-day basis:
My role is a customer service assistant, and this involves making sure that stock is correctly rotated and presented on the shelves. I deal with customer enquiries and operate a till, which involves handling cash.
2. Have you learnt any new skills or developed existing skills?
I have learnt to develop my interpersonal skills and this has helped me to confidently communicate with customers. I have been responsible handling cash and have learnt valuable skills through training programmes.
3. To what extent do you enjoy your programme?
I am happy with the work experience that I have gained from this programme. I have developed new skills and experience which has boosted my confidence.
4. How valued do you feel by Co-op?
The co op has strong ethical values as a company and this is reflected on the way it values employees, customers and suppliers. I feel valued.
5. How well organised/structured is your programme?
The structure is well organised. Sometimes changing of staff and shift patterns can be confusing though.
6a. How much support do you receive from your training provider?
I receive adequate support from my training provider. I have completed training programmes and have had discussions to help support me.
6b. How much support do you receive from your employer?
I receive good support from my employer, the Co-op. Colleagues have been very supportive and this has helped me to be confident in my role. I have completed training programmes.
7. How well does your salary/package meet your costs?
I am very happy with the pay I receive. The co-op ensures pay is fair and this is reviewed each year, and as a result mine has been increased.
8. Are there many opportunities outside of work?
There are some social opportunities outside of work but I feel that to progress further, this could be improved.
9. Would you recommend Co-op to a friend?
I have felt well supported in my role, I have been able to develop many useful skills in the customer service and retail industry. I work with a variety of people and feel my role is valuable in the running of the store.
10. What tips or advice would you give to others applying to Co-op?
I would make sure that you keep up to date with training programmes and apply these to help be a great customer service assistant. Pay attention to detail and work confidently.
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