Customer Service Assistant at Co-op

Start Date:
2015
Location:
East of England
Programme Type:
Work Experience
Salary:
£152 monthly
Review Date:
May 2017

Connect with Co-op

Review Score

7.9 /10

1. Please give an overview of your role and what this involves on a day-to-day basis:

9/10

My role is a customer service assistant, and this involves making sure that stock is correctly rotated and presented on the shelves. I deal with customer enquiries and operate a till, which involves handling cash.

2. Have you learnt any new skills or developed existing skills?

9/10

I have learnt to develop my interpersonal skills and this has helped me to confidently communicate with customers. I have been responsible handling cash and have learnt valuable skills through training programmes.

3. To what extent do you enjoy your programme?

8/10

I am happy with the work experience that I have gained from this programme. I have developed new skills and experience which has boosted my confidence.

4. How valued do you feel by Co-op?

8/10

The co op has strong ethical values as a company and this is reflected on the way it values employees, customers and suppliers. I feel valued.

5. How well organised/structured is your programme?

8/10

The structure is well organised. Sometimes changing of staff and shift patterns can be confusing though.

6a. How much support do you receive from your training provider?

7/10

I receive adequate support from my training provider. I have completed training programmes and have had discussions to help support me.

6b. How much support do you receive from your employer?

9/10

I receive good support from my employer, the Co-op. Colleagues have been very supportive and this has helped me to be confident in my role. I have completed training programmes.

7. How well does your salary/package meet your costs?

9/10

I am very happy with the pay I receive. The co-op ensures pay is fair and this is reviewed each year, and as a result mine has been increased.

8. Are there many opportunities outside of work?

4/10

There are some social opportunities outside of work but I feel that to progress further, this could be improved.

9. Would you recommend Co-op to a friend?

Yes

9b. Why?

I have felt well supported in my role, I have been able to develop many useful skills in the customer service and retail industry. I work with a variety of people and feel my role is valuable in the running of the store.

10. What tips or advice would you give to others applying to Co-op?

I would make sure that you keep up to date with training programmes and apply these to help be a great customer service assistant. Pay attention to detail and work confidently.

More from Co-op

More Reviews Company Profile

Get personalised jobs straight to your inbox

Save time job hunting - get tailored job opportunities sent straight to you!

Recruiting? See how we can help you