Rating

7.3/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • To provide a friendly, knowledgeable and efficient service to customers and colleagues. Responsibilities include checkout operations, stock control, replenishment, bake-off, news & magazines, and cash handling whilst acting as an ambassador for our Co-op membership.

    7/10

  • 2. Have you learnt any new skills or developed existing skills?
  • Over the course of the past 2 years, I have made an effort to develop my skills and experience in numerous different ways. I have matured as an individual and my experience of working with others – both colleagues and customers – has contributed a lot to my interpersonal skills. I am also better able to see the bigger picture and how my role relates to the overall goals of the organisation. Having built up a broad range of experience, I am now much more productive in my role.

    8/10

  • 3. To what extent do you enjoy your programme?
  • The programme allowed me to develop as an individual and a team member, so I feel I have gained a lot from the experience. I have improved in Self confidence, I have literally gotten stronger from the lifting work. It's been a great experience that I am grateful for.

    7/10

  • 4. How valued do you feel by Co-op?
  • The apprenticeship lead to a job, so I feel very valued by the Co-Op. They also have additional advancement courses and potential for promotion. It's a good company to work for.

    8/10

  • 5. How well organised/structured is your programme?
  • Very well organised. There was very instructive paperwork. As I progressed, each section was evaluated by a tutor. At no point did I feel that I was on my own. I had access to all the information I needed at all times.

    7/10

  • 6a. How much support do you receive from your training provider?
  • I was able to contact my tutor via email with questions and get an answer back usually the same day, but maybe a day later, which I considered to be a pretty quick turn around.

    8/10

  • 6b. How much support do you receive from your employer?
  • My manager was very supportive and did her best to keep me on track. I was made to feel like my qualification was very important to my manager and the company. Also my manager and team were open to questions and concerns.

    7/10

  • 7. How well does your salary/package meet your costs?
  • Given that this is a course, I was quite please with my pay scale. Plus there were reductions for staff. But obviously all salary packages at this level could be better. That's why I am pleased that the company have good programs for advancement.

    6/10

  • 8. Are there many opportunities outside of work?
  • Opportunities outside of my current work department have been offered to me. There are other departments with in the Co-Op that I could move into, accounts, distribution etc but at the moment I enjoy the retail aspect of the company.

    8/10

  • 9. Would you recommend Co-op to a friend?
  • Yes


  • 9b. Why?
  • Because like the name suggests it really is a co-operative company at all levels. You are made to feel that we are all in it together. Even if you are just part of a retail team.


  • 10. What tips or advice would you give to others applying to Co-op?
  • Keep notes, set out timetables so that you know your deadlines. I used Google Cloud applications (Drive, Calendar etc) to store my work and keep track of where I was up to. That was I didn't have to cart too much paper work around with me, it was all in the cloud and I could access it on my laptop or even my smart phone.


Details

Level 2 Apprenticeship

Customer Service

Wales

May 2017


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