Customer adviser Review

I am a customer service adviser which means that I spend most of my time in branch servicing customers accounts through a variety of channels and referring customers who may be able to benefit from our products to the relevant colleagues.

I have vastly improved my communication skills as I am in constant contact with a broad spectrum of customers. I have also developed my knowlage of the banking industry as a whole.

The programme was OK and I enjoyed the opportunity to have little pointers from my coursework which help me with regards to customer service. I wish the course was better co-ordinated with my employer in order to make the apprenticeship a more involved process and it needs to be made more industry specific rather than focused on generic customer service, which my employer teaches anyway.

I feel that Lloyds is a good company to work for and that they have the best interests of their staff in mind. But, I feel that there is not much involvement from the company in my apprenticeship programme and thus feel as if I am not getting the opportunity to become more involved in the course or the chance to attent certain events etc. I would like more input and understanding from Lloyds.

The work is decently organised with its different Unit workbooks although as already said, meetings with my assesor are horribly co-ordinated as there is no communication from my employer or even involvement in the scheme. which is a shame.

My assesor is great at her job and is always to hand over email.

Not very much at all. there seems to be no one who understands the programme, even those who hired me.

Great. I am compensated fairly for my work.

Yes. I could always leave Lloyds and this apprenticeship gives me another virtue to add to my CV.

Yes

Great first job in a retail environment which teaches you to work and perform at a fast pace whilst maintaing a good standard of customer sevice and professionalism. Gives you an insight into the world of retail banking.

Be prepared to work hard to grasp the many different things that will be expected of you and take on external courses in your own time such as certRBCB, the programme on its own is not industry specific enough.