Ethernet Repair Analyst Review

I am an ethernet Repair analyst, I carry out fault diagnostics and decide whether the fault is a customer issue, a chassis issue or an issue with the fibre. I then have to decide whether to send engineers out to site and build the tasks.

I have developed my communication skills as I am regularly in contact with customers. I have also learnt new skills and how to use different software which enables me to do the job.

I enjoy working with my team and have been put onto shift early mean I now work 3 12hour days a week which I much prefer and it gives me more days off to complete my NVQ work. I think BT is a good company to work for and offer good opportunities.

I feel a valued member of the team at BT and my manager regularly lets me know how I am getting on as well as giving me recognition when I have done well. Everybody in my team in extremely helpful and always offers help if I need it.

My programme is well structured and my apprentice coach Lee keeps me updated on how well I am doing as well as setting me work to complete. We have meetings regularly to discuss performance and how I am getting on, and if I have any issues. He provides support and information when I need it.

My programme is well structured and my apprentice coach Lee keeps me updated on how well I am doing as well as setting me work to complete. We have meetings regularly to discuss performance and how I am getting on, and if I have any issues. He provides support and information when I need it.

My manager gives me support and allows me time to have meetings with my apprentice coach. The team I am in is full of people who can offer support and guidance should I need it and all of them are more than willing to help.

The salary is good for an apprentice, I have to travel an hour to work everyday and I have managed ok. The pay soon rises and it then makes things a little easier.

I have 3 volunteer days available to use during my apprenticeship. I have started to look into doing some volunteering days at a local school and I am currently in the process of trying to organise thise.

Yes

I think BT is a good company to work for and provides plenty of opportunities. I feel that so far I have been supported well and provided with all the information I need to progress in my job and complete my apprenticeship. I already feel a valued member of the team.

The application process can be quite long but its worth it, once I got the job I had to attend training in Yarnfeild which I found useful as it gave me an overview of the business and the different parts. It was also a good chance to meet new people and learn what opportunites were available.