Rating

8.2/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • I am a Customer Centre Support Manager, I look after a team whose tasks are very varied. We are part of a Customer Centre and my team's role is to support other teams, by doing policy driven tasks, resource planning, logging repairs and lots of other tasks. As their manager I am involved in implementing change, process improvement and perfomrance management. I liaise with internall and external stakeholders to drive changes in reporting and systems. I am involved projects for driving through improvements for the business.

    8/10

  • 2. Have you learnt any new skills or developed existing skills?
  • There are a lot of internal courses whis I have completed and still may complete. We have an academy which suports our own development. I am currently doing the Level 5 ILM Apprenticeship in Leadership and Management. I am learning about different management theories and stress management.

    8/10

  • 3. To what extent do you enjoy your programme?
  • I really enjoy meeting with people from different business and sharing our experiences. The course allows me to get different ideas and perspectives which I can apply in my role.

    9/10

  • 4. How valued do you feel by Anchor Trust?
  • I do feel valued for the role I play. On occasions simple erros let you down ie getting annual leave wrong really makes you feel like its not considered important for the business but it is as an employee. I am valued by my team/ my peers and my manager.

    8/10

  • 5. How well organised/structured is your programme?
  • It is structured fairly well. There have bee some issues with room bookings but there is a plan in place for delievery.

    7/10

  • 6a. How much support do you receive from your training provider?
  • I receive the support I want. The tutor is very helpful and does make himself available for support.

    9/10

  • 6b. How much support do you receive from your employer?
  • The support my development but have little direct interaction with it.

    7/10

  • 7. How well does your salary/package meet your costs?
  • It's fine

    10/10

  • 8. Are there many opportunities outside of work?
  • There are few company events. We are a charity so money is reinvested into the business. We do have some initiatives to support people with reduced rates for restaurants, theaters and local gyms which is nice.

    8/10

  • 9. Would you recommend Anchor Trust to a friend?
  • Yes


  • 9b. Why?
  • We're a good employer that will invest in your develop. You get what you put in.


  • 10. What tips or advice would you give to others applying to Anchor Trust?
  • Get to know the business, understand our values and behaviours. We do have an application process and assessment days. We are a large employer so frequently have vacancies.


Details

Higher Level Apprenticeship

Yorkshire & The Humber

April 2017


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