Customer Team Member at Co-op

Start Date:
South East
Programme Type:
Apprenticeship - Intermediate Level (Level 2)
£15,000 annually
Review Date:
March 2017

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Review Score

10 /10

1. Please give an overview of your role and what this involves on a day-to-day basis:


On a day to day basis I would do activities including tills, bakery, reductions, taking delivery, working delivery, cash, fire alarm testing, training new staff

2. Have you learnt any new skills or developed existing skills?


I've developed so much in confidence which would not of happened if I didn't do this apprentice, I have learnt new skills such as cash, how to take a delivery, what the importance of being in a shop means

3. To what extent do you enjoy your programme?


I rarely say that I don't want to be at work, I enjoy my apprentice and think it is an easier way to learn as much as I have

4. How valued do you feel by Co-op?


Very. Every day at work my work compliment me and say thank you for all my effort which makes it feel worth it

5. How well organised/structured is your programme?


Very. I believe it's been very well organise all the modules get sent to us when there ready, and they all interlink within each other which means you never forget what you've learnt in the past

6a. How much support do you receive from your training provider?


I know I can email my coach and she will always get back to me and if it's an emergency I can cal her and even if she's on holiday leave she will answer which is outstanding

6b. How much support do you receive from your employer?


Amazing. I always thought I'd just get forgotten about but my manager does not let that happen one bit every time we work together he sits me down and checks my work is up to date and if it is will teach me at least one thing new every day

7. How well does your salary/package meet your costs?


Luckily I don't really have any out going cost except my home charges which is sufficient enough and I don't seem to struggle

8. Are there many opportunities outside of work?


Yes. Because of what I have learnt I could go work in a bakers, a bank, another shop - all because of one course

9. Would you recommend Co-op to a friend?


9b. Why?

I have gotten so much out of his course and it has developed me as a person which I never thought I could be, the company is so supportive and would not of been able to do it without them

10. What tips or advice would you give to others applying to Co-op?

You just need to be yourself, as if you aren't you will not be comfortable and as easily going as what you need to be

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