Work Coach Review

by Civil Service

Rating

7.6/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My job involved being a work coach at a Job centre plus. I didnt apply diretcly for this role. I see people on a weekly basis who are claiming universal credit and help them back into work. I also do alot of social media management and projects

7/10

2. Have you learnt any new skills or developed existing skills?

Yes i am partaking in a level 4 NVQ in Business and a HNC diploma in Business aswell. I have been on many internal courses appopriote for my job role. I have learnt about office life, management, communicating with people etc

9/10

3. To what extent do you enjoy your programme?

I like the program I do.Every oportunity is great and everyone I work with has made me feel very welcome. It did take a alot to get here as the resourcing in place to get me into my role was dismal and not very efficent.

5/10

4. How valued do you feel by Civil Service?

I feel very valued by the civil service and they recognise me as a key part in the DWP's future. All senior management around me have supported me very well. My line manager, [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions], has been nothing short of amazing when it comes to supporting me, getting me networking and even though Im the first Apprentice she's been great I cannot fault her. I am spear heading quite a large project for my area at the moment and feel valued doing so.

10/10

5. How well organised/structured is your programme?

not very organised or structure at all. On HMRC's side they have been poor in their organisation of me getting posted, induction events and further support. In terms of DWP they have been very good in organising my programming, asking me and other apprentices what we feel we need to progress which is really good. Ive only just started my qualification side with QA and theyve been very good in structuring my program.

6/10

6a. How much support do you receive from your training provider?

I Have recieved alot of support from my training provider thus far even though it took a while to get here.

7/10

6b. How much support do you receive from your employer?

I cant fault the support from my Employer in the DWP, its been amazing the support from them.

10/10

7. How well does your salary/package meet your costs?

Very well.

9/10

8. Are there many opportunities outside of work?

N/A