Rating

6.9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • Work coach, helping claimant's get back into employment. This involves sitting with claimant's and seeing how I can help them prepare and get back into work.

    8/10

  • 2. Have you learnt any new skills or developed existing skills?
  • Learned how to use new case management systems, payment systems, interview techniques etc. I also grown more confident dealing with people face to face.

    8/10

  • 3. To what extent do you enjoy your programme?
  • I enjoy meeting Claimant's and learning how to help them. I also enjoy the progression opportunities.

    9/10

  • 4. How valued do you feel by Civil Service?
  • (DWP) I received praise from my collegues and manager and therefore feel very valued. I also get offered opportunites to do things outside my normal role, like attending events.

    8/10

  • 5. How well organised/structured is your programme?
  • I don't here a lot from my Provider and had to chase up my learning schedule as they still have not provided me with access to the relevant systems. I also haven't been provided with an appointment for my assessor.

    1/10

  • 6a. How much support do you receive from your training provider?
  • I haven't received any support as of yet- my provider hasn't contacted me in 2 weeks. I also have not been given a date when my assessor is to come into the office- I started 3 months ago.

    1/10

  • 6b. How much support do you receive from your employer?
  • My employer does provide me with support with regards to the work. My manager is also very understanding about any reasonable adjustments I will have to make as a part of my apprenticeship.

    9/10

  • 7. How well does your salary/package meet your costs?
  • It's appropiate. I am able to pay rent, bills and travel costs.

    9/10

  • 8. Are there many opportunities outside of work?
  • I have been sent on various training courses and helped out with events outside of my normal work. I am also regulary asked to attend community centres during work hours to promote the company.

    9/10

  • 9. Would you recommend Civil Service to a friend?
  • Yes


  • 9b. Why?
  • There's many benefits to working here. For example pay, annual leave, flexible working and a generous pension package.


  • 10. What tips or advice would you give to others applying to Civil Service?
  • (DWP). I would suggest that anyone joining should take responsibility for their own training and learning. I would also suggest them to do this as quickly as possible so you can be more effective in your role.


Details

Higher Level Apprenticeship

Business Operations

West Midlands

March 2017


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