Work Coach Review

I am a Work Coach, this involves seeing customers on three different benefits. I offer help and support to all customers I see as all customers have different needs. My main role is to get people back into employment. This is very rewarding but can also be difficult.

I am working towards a HNC and NVQ (Level 4). I am pushed myself to do a Full Time job and achieve a qualification. I have been on several internal courses which have helped my development in my job role hugely. I have learnt how to tailor my customer service to individuals.

I love the people I work work and the peers I have completing my apprenticeship with. I have fitted in well with the staff in my office. I am really enjoying my apprenticeship work and pushing myself. My tutor [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] is amazing. My expectations have been met.

I have had reward and recognition from managers showing they appreicate the work I do. I have the change to get involved with employers and providers which is a great way to sell their services to customers. I feel everything I say in staff meeting is listened to and taken on board.

In the beginning we had a few months to settle into our job roles before starting any studying and assignments. My induction was held in London over 2 days, I really enjoyed working with others and meeting new people. I have allocated 2 half days a month to study. I have support from my tutor, staff and manager when required.

I attend a classroom session once a month. From this I am then set an assignment to complete within 2 weeks. I am able to contact my tutor via phone or email if I am stuck on a 121 basis. I think she is fantastic. She treats everyone equally and does not mind if otehrs need additional help and support within sessions.

I had a mentor which I saw one when I first started my apprenticeship. She discussed carer advice which I did not require. I am being assigned a new mentor. I receive help and support from my tutor which I am very grateful for.

I currently live at home and I am looking to move out. As a 20 year old, I think I am on a good wage. When I move out, I want to be on a higher wage. I am able to run a car to get to and from work. I am happy with travelling to work (9miles). As I live in Cardiff, I wouldn't mind working in Cardiff.

There are many events and voluntary events I can access. There is community 10,000 which involves going out to help less abled people, this is really rewarding. There are activities I get involved with such as travelling out to see employers and doing tours with customers.

Yes

It is a huge company to work for with many departments. I did not realise how amazing the Civil Service is. It helps so many people every day. I feel proud to be within the Civil Service (DWP)

The process is really long, I applied in February and started in September 2015. My interview was held in London. I was notified on Friday that I needed to be there for the following Monday. The interview was a 6 hour process, a group task, a written task and a interview infront of a panel (2 people). Practise practise practise STAR and WHO model for competencies. Local job centres might be running competency workshop, someone could look over these for you.