Business Analyst at Civil Service

Start Date:
Programme Type:
Apprenticeship - Higher Level (Level 4/5)
£23,500 annually
Review Date:
March 2017

Connect with Civil Service

Review Score

6.6 /10

1. Please give an overview of your role and what this involves on a day-to-day basis:


Business analysis involving data gathering, calculations and attending/chairing problem solve meetings. I have also been involved in maintenance of our contact classifier tool.

2. Have you learnt any new skills or developed existing skills?


Developed digital skills and learned about business analysis and how to effectively drill down to understand the root cause of problems.

3. To what extent do you enjoy your programme?


I haven't enjoyed the apprenticeship much. The HNC classes are great, and the reports are stretching to complete but I feel I have been completing them on time and to a high standard. The NVQ has been much more difficult, as I need to submit evidence of work that I have been doing in certain areas. Many of these areas I do not actually work on however so I have been struggling to understand what can be submitted to cover them and actually gather the evidence.

4. How valued do you feel by Civil Service?


I've answered this in the middle as it depends very much on my manager. I have had 3 managers in my time here, only one of whom I feel has genuinely valued my input. I don't feel that senior leadership values employees

5. How well organised/structured is your programme?


No issues with the structure, although as mentioned previously my job role does not apply to all of the NVQ units which I need to cover. It should be possible to choose which units to work on

6a. How much support do you receive from your training provider?


I have received very little support from Capita. From January-March (inclusive), I was without an NVQ talent coach to help me sign off on unit, and I am not allowed an extension to my deadline. I am at a disadvantage because other learner on the programme have had support throughout their qualification

6b. How much support do you receive from your employer?


My employer has been very helpful, allowing me the required 4 hours study leave per week to complete my units.

7. How well does your salary/package meet your costs?


My salary is below average for the type of work that I do in HMRC, however considering that I am an apprentice and the business also pays my expenses for travelling to and from classes, the overall benefits package I feel is very good

8. Are there many opportunities outside of work?


There are plenty of opportunities for career progression or promotion. I am doing a business admin qualification so it is not really applicable outside of work.

9. Would you recommend Civil Service to a friend?


9b. Why?

I would recommend on some occasions. HMRC is a big step up from my previous job, however salaries and benefits in the public sector can be far lower than in the private sector depending on the type of work being done.

10. What tips or advice would you give to others applying to Civil Service?

Research the Civil Service and HMRC and decide what type of role you want to do. For example, Customer Service, Tax profession etc. You can then decide which role and grade is most suitable for you.

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