Front Line Manager Review

by Civil Service

Rating

7.6/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Front Line Manager. Manage 11 staff on projects and plan/forcast work for upcoming months. Performance reviews with staff. HR with staff eg. annua leave etc.

9/10

2. Have you learnt any new skills or developed existing skills?

Development management and leadership skills as well as all types of communication skills

10/10

3. To what extent do you enjoy your programme?

Reasonably - some work is applicable to my role and other stuff not as much. Difficult to find time for apprenticeship work alongside busy job role

8/10

4. How valued do you feel by Civil Service?

Yes. Positive and constructive feedback from peers and management. Have been given responsibilities from day 1 which shows trust and value from HMRC.

10/10

5. How well organised/structured is your programme?

Apprenticeship ran by Capita has been a shambles - badly organised, work takes long to mark and coaches/mentors have been swapped at pivotal moments in the apprenticeship putting more pressure on me to work on apprenticeship activities.

1/10

6a. How much support do you receive from your training provider?

Decent amount once apprenticeship started but has since been poor and gone downhill.

3/10

6b. How much support do you receive from your employer?

Line manager very understanding of role and give adequate time and support with apprenticeship work.

10/10

7. How well does your salary/package meet your costs?

Very good salary, pleased with package and meets costs.

9/10

8. Are there many opportunities outside of work?

Yes - have been involved in different challenges and events through volunteering opportunities.