Rating

7.1/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • Relationship Team Officer for Commercial Banking in Gatwick. I assist the Relationship Managers with their portfolios of customers, I am the first point of contact for customers on the telephone and I also carry out day-to-day admin.

    9/10

  • 2. Have you learnt any new skills or developed existing skills?
  • Already coming from a Banking background, I feel I have learnt significantly more in the role I am in now. Have lots of brilliant opportunities arise for me and have further developed my knowledge and understanding of Bank Processes.

    10/10

  • 3. To what extent do you enjoy your programme?
  • I am thoroughly enjoying the programme. However I don't not feel supported by my line manager and the people at BPP. I joined this apprenticeship scheme to develop and grow myself- which it is successfully doing.

    9/10

  • 4. How valued do you feel by NatWest?
  • By my colleagues in my team I feel very supported and feel as a real value to the team. However, I do not feel the same way re my Line Manager. I feel more of an inconvenience and that to him I am not helpful to the team.

    7/10

  • 5. How well organised/structured is your programme?
  • I feel this is very poor. The steps and deadlines set out by BPP I think are very good, however my tutor/assessor I believe is very distracted, often calls me the wrong name and does not seem to be connected in trying to help me learn.

    6/10

  • 6a. How much support do you receive from your training provider?
  • As above, this is incredibly poor. My tutor/assessor checks in with me on phone calls occasionally, but seems very disconnected when I am talking. I feel like she is not paying attention to what I am saying and where I have been asking questions on support and how I can push myself more, she has been very slow at getting back to me and not even giving me a proper answer. I have spoken with a few other apprentices who have the same person and they have all confirmed the above. Feel very unsupported and feel like I am going through this apprenticeship solely on my own!

    1/10

  • 6b. How much support do you receive from your employer?
  • I do not have a mentor in my role and the support form my line manager is lacking. As I said before, I feel rather like an inconvenience rather than support for my team. I have not been having much contact with my Line Manager and feel like I am not getting the support I need.

    3/10

  • 7. How well does your salary/package meet your costs?
  • I feel the salary for the role as an apprentice is overpaid. For the job role as the Assistants I believe it would be the correct level, however as an apprentice, most likely coming straight from school, I think the apprentice role is paid very generously! NatWest offers to cover any travel expenses I may have for meetings/training.

    10/10

  • 8. Are there many opportunities outside of work?
  • I have had lots of opportunities to attend internal and external events and Volunteering/community work is often discussed a lot in my office and I am helping by taking part. I feel there could be more of a social side to it, both with members of my team and the other Apprentices within the Bank. As we are all in the same boat, I feel it would be useful to get us all together to meet and discuss more often.

    9/10

  • 9. Would you recommend NatWest to a friend?
  • Yes


  • 9b. Why?
  • Very good organisation, clearly doing the right thing and feel like it is doing the right thing for not only its customers, but for its staff too!


  • 10. What tips or advice would you give to others applying to NatWest?
  • Tough application process. Speak up if you have ANY problems at all, no point falling behind because you're too shy to ask a question. Be confident and don't be afraid to put yourself out there and out of your comfort zone.


Details

Level 3 Apprenticeship

Finance

South East

March 2017


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