Rating

6.9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • I am a Clerical B on EKU (Entry Keying Unit) my daily tasks include making faster payments, chaps payments and settlement. I also deal with high volumes and amounts. I interact daily with internal stakeholder and teams across the bank. I am responsible for payments being made on time and correctly. I am also in the process of several projects to simply process in an aim to reduce costs and save time.

    8/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I Complete GPL (group policy learning) which enable me to keep up to date with any new laws and legislations that govern my job role. I am also aware of Fraud and anti bribery and corruption as well as AML. Over the past 10 months I have learnt a lot about myself and developed professional skills as well as people skills to be part of a team.

    5/10

  • 3. To what extent do you enjoy your programme?
  • I have enjoyed my time so far at RBS I started off in CDD (customer Due Diligence) who made me feel very welcome. I was one of 3 other apprentices who joined the team and so was fully supported by management and the other apprentices. I then moved onto EKU as CDD was disbanded and migrated to India. This was a smaller team with a faster pace and so was less supported and have struggle to find appropriate time to complete all revision and task books. The company Culture is nice, there is always an involvement in charity and fund raising.

    7/10

  • 4. How valued do you feel by NatWest?
  • I have worked hard in the last 10 months that I have worked here. When moving to EKU I worked my lunch breaks and worked late to get the work done. I have often stayed to cover other peoples shift and pushed back apprenticeship time and work to put the team first. I sometimes feel that this is not recognised enough by my manager and sometimes team members I do not feel I have benefitted from doing this. I have had little involvement with project as I have still be learning but moving forward coming to the end of my apprenticeship I am taking a more forward approach and becoming more involved as well as taking ownership for some project work. I don't feel valued by RBS as a whole, I do feel valued by some of my team members but not from others.

    3/10

  • 5. How well organised/structured is your programme?
  • The training and Induction process was great. There were two days in London which gave a fantastic overview of the bank and its values and policies. there was also great workshops which involved networking and professionalism in the workplace. My study time is split into 2 two hour sessions the first is on a Tuesday morning and the second is on a Thursday morning, these have been agreed with my line manager to fit business needs.

    8/10

  • 6a. How much support do you receive from your training provider?
  • My Assessor with the BPP is [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] and I feel that he could not have been more supportive and helpful throughout my time as an apprentice. He was always available for a phone call if needed and always got back to emails as soon as.

    9/10

  • 6b. How much support do you receive from your employer?
  • My TM over the last 3 months has been more supportive, if I ever have an issue or need to speak with her she will find time in her diary to talk to you and set a side time to make sure that I am up to date with my apprenticeship work and if there is anything she can do to help. She has given guidance on how to improve and move forward in my role and as a person and given me the appropriate access and channels to extra support should I need it.

    8/10

  • 7. How well does your salary/package meet your costs?
  • My Salary and Benefits package is more than I expected on an Apprenticeship wage, it covers my cost of living, travel to and from work a social life and more I cannot fault RBS on my Salary. In terms of salary and package they treat you like any other employee (which you are) and still support the time out and travel costs for exams etc.

    10/10

  • 8. Are there many opportunities outside of work?
  • As of yet I am not aware of many opportunities outside of work. There are pin up boards around the building and kitchen areas which make you aware of any classes that are run by staff but outside of work that you may wish to join. there are also voluntary posters for example being a phone friend to an elderly member of the public.

    4/10

  • 9. Would you recommend NatWest to a friend?
  • Yes


  • 9b. Why?
  • Because overall they are a good company to work for, they support you as an apprentice and respect that it is not easy working full time like every other employee as well as completing a level 3 Apprenticeship.


  • 10. What tips or advice would you give to others applying to NatWest?
  • I would say for the interview know the Values of the Company, they yes check if you will. Read news and articles about us as a bank. RBS work towards being the number one in customer service and advocacy by 2020 and so all objectives, jobs process are aimed towards this. Know the brands that come under the RBS Group. I would say for interviews be honest and open. If you have never worked in a professional environment before use examples from a part time job or even situations from school or college to prove your competency. I would like to have been given more of a detailed description of the areas of the bank that I would be working in/applying for as this was never clear until I started at the bank.


Details

Level 3 Apprenticeship

Finance

East of England

March 2017


View More Reviews
Recruiting? See how we can help you