Assistant Relationship Manager Review

Assistant Relationship Manager for Lombard, Asset Finance Division of RBS. daily tasks are mainly dictated to by the needs of the Relationship manager I am assisting, which includes quoting customers, submitting valuation requests for assets, setting up agreements on systems, liaising with colleagues in other functions and above all meeting customer expectations

I am now a qualified Professional banker as certified by the Chartered Banker Institute. I have completed internal training courses, such as the Lombard Product Knowledge course which gave me a basic understanding of the products we offer to customers. I have learnt how to complete credit applications, understand a set of accounts and developed my Excel skills.

the work is very interesting and I enjoy the customer facing aspect of it, as it is good to know when you have pleased a customer. the team are very friendly and have been very supportive throughout my development, especially the assistants who have taught me everything I need to know about the job role. it exceeded my expectations in being more involving than I first anticipated. the company, despite its troubles and uncertainties, is a good place to work for in my eyes.

I am an integral member of the team, and my input is valued just as much as everyone else's. I receive contestant praise from my line manager and my team for my willingness to learn and up skill myself at every opportunity, and have won the "star of the month" for my region twice, for my hard work whilst colleagues have been away. externally, I have recently received a perfect 10/10 score from a customer survey from one of my customers, with plenty of positive feedback.

induction consisted of two days in London, which introduced the apprenticeship scheme but not the job. training was on the job, thee was only really one course I went on but that was too late to help me as I'd already learnt the majority of it on my own and with my team's help. I did have plenty of support though in my early months to allow me to develop into my current job role. tasks are delegated fairly, however sometimes I do need to push back if they aren't.

tutor/advisor - very little, 15 hours webinars was not very helpful as he basically just read the book that was in front of me. assessor - much more helpful, gives valid feedback for my workbooks support - other than assessor not an awful lot

manger- both my mangers have been very supportive throughout my development, giving me the help and resources I need to succeed HR team - not an awful lot of input however if I need them I know they will be of help.

very well - covers all my outgoings with plenty to spend after savings, office is a 10 minute drive from my home so travel time and costs are low - estimated £30 a week

Corporate Social Responsibility Voluntary events - CSR events are a way of giving back to the local community - the most recent was helping out with some gardening at a local children's hospice

Yes

good place to start a long career in finance, with plenty of support to aid in development and progreesion. they are keen for you to upskill and challenge yourself, which is a very good working environment

application process is long and difficult and gets harder the further along you get. ensure that you are fully committed otherwise you probably wouldn't stand a chance. interviews were alright but required a lot of preparation - its not just "tell me about yourself" you need to sell yourself using a plethora of objectives and qualities that you need to demonstrate understanding of through past actions