Customer team member at Co-op

Start Date:
South East
Programme Type:
Apprenticeship - Intermediate Level (Level 2)
£7 hourly
Review Date:
March 2017

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Review Score

7.1 /10

1. Please give an overview of your role and what this involves on a day-to-day basis:


I am an apprentice level 2 customer team member. my daily tasks include helping customers, putting out stock, taking in deliveries and working as part of a team to keep the store running smoothly, ensuring customers get the best experience.

2. Have you learnt any new skills or developed existing skills?


I have learnt a lot of new things whilst working my way through this apprenticeship in store. I have also really developed on my ability to work well within a team.

3. To what extent do you enjoy your programme?


I really enjoyed my programme when it first started out, however, unfortunately as the modules went on, I began to realise that the job itself just wasn't for me. I also began to find it very difficult to deal with difficult customers. I think the apprentice as a whole is a brilliant programme and is run amazingly with lots of support, it just happens to not work for me unfortunately.

4. How valued do you feel by Co-op?


I feel extremely valued by the coop as a business, and very valued by my team, manager and all other members of the apprenticeship programme.

5. How well organised/structured is your programme?


I feel the programme has been incredibly well organised from the very start, from my interview at the very beginning, down to the days out organised by the apprenticeship coordinator and the resources given to help complete work.

6a. How much support do you receive from your training provider?


I received lots of support from my trainer and built a great relationship with her throughout my course. She was genuinely supportive and cared for my work and my progression. She was also on call for me when needed.

6b. How much support do you receive from your employer?


My manager is incredibly supportive, however I am very independent, therefore was able to complete most of my e books independently. however, f there was something I needed to know or needed help with then she was always there to help and very approachable. As where my team as a whole.

7. How well does your salary/package meet your costs?


The salary was incredibly good considering it is an apprenticeship. I personally came straight from school into a full time job, therefore had a few financial commitments such as a car ect. Having that salary as an apprenticeship allowed me to learn and still continue with my financial responsibilities.

8. Are there many opportunities outside of work?


Unfortunately for me, I found that the schedule of my work, and the varied shifts began to take its toll on me, therefore effecting my social life incredibly and causing me to miss out on many events with my family due to working lates or weekends.

9. Would you recommend Co-op to a friend?


9b. Why?

It is a very good company to work for, the business is very good and thriving continuously. You're kept in the loop in terms of where the business is heading etc and what they have been focusing on, such as backing British and focusing on fair-trade products.

10. What tips or advice would you give to others applying to Co-op?

Always be willing to push yourself a little further and go the extra mile to either help a customer or help your colleges. When working through the modules, take your time but keep on track, find your best way to learn that helps you throughout. Manage your time and work wisely not to cause stress or loss of progression or falling behind.

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