1. Please give an overview of your role and what this involves on a day-to-day basis:
Personal banking adviser role is to hlep meet customers financial stated and unstated needs from all areas of the business. Along side building and maintaining lasting relationships with customers. Reaching out to customer via telephone also.
2. Have you learnt any new skills or developed existing skills?
Yes, developed customer service skills. Learned about the retail banking conduct of business also.
3. To what extent do you enjoy your programme?
I thoroughly enjoyed my programme however there is nothing for me to progress onto. I also couldnt go to my graduation so I have never recieved my graduation certificate for this course.
4. How valued do you feel by Lloyd's of London?
I feel extremely valued i have now completed two apprenticeship courses and developed new skills via this. However the next level up for myself is management but finding it extremely difficult to get a management job as there isnt many opportunities at the minute and i now cant progress on with the apprengticeship scheme until i move into management
5. How well organised/structured is your programme?
Very well organised and structured no issues apart from that the end graduation was unable to attend as wsa on holiday and have never recieved graduation certificate
6a. How much support do you receive from your training provider?
I recieved enough support I needed Susan was brilliant I thoroughly enjoyed working with her aswell any time I needed her she was there for me.
6b. How much support do you receive from your employer?
I recieved support at the beginning however doing my RBCB this was all done at home and no time taken at work. However when i had questions if I approached my managers they were there to help always.
7. How well does your salary/package meet your costs?
No additional costs in relation to training when first attended graduation train cost was covered
8. Are there many opportunities outside of work?
9. Would you recommend Lloyd's of London to a friend?
I am extremely satisfied with my job, my benefits and additional support I get from my employer and is a great place to work.
10. What tips or advice would you give to others applying to Lloyd's of London?
Be yourself. Regardless of nerves, anxiety or anything else that may intimadte you or frighten you but that to one side and just bite the bullet. You have to grab these opportunities with both hands and you will not regret it.
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