Rating

8.9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • Answering the phones helping customers made changes to their policy logging complaints as and when they come up providing a high level of customer services

    10/10

  • 2. Have you learnt any new skills or developed existing skills?
  • yes i have developed my customer service skills more and tend to find that i go above and beyond for my customer

    10/10

  • 3. To what extent do you enjoy your programme?
  • i love it! the poeple are lovely really helpful

    10/10

  • 4. How valued do you feel by Direct Line?
  • this is a tricky one i do in some ways but then in others i dont

    6/10

  • 5. How well organised/structured is your programme?
  • very

    10/10

  • 6a. How much support do you receive from your training provider?
  • a moderate amount

    6/10

  • 6b. How much support do you receive from your employer?
  • hayley is really good and does try her best

    9/10

  • 7. How well does your salary/package meet your costs?
  • my salary is great the only downside is that it costs me nearly £100 a month to actually park my car so i can work

    9/10

  • 8. Are there many opportunities outside of work?
  • yes loads we only had a quiz night on friday just gone

    10/10

  • 9. Would you recommend Direct Line to a friend?
  • Yes


  • 9b. Why?
  • its a great place to work with great benefits and every one is so lovely


  • 10. What tips or advice would you give to others applying to Direct Line?
  • be yourself we value dirrerence


Details

Level 3 Apprenticeship

East of England

March 2017


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