Customer service Consultant Review

by London Borough of Southwark

Rating

9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Customer advisor for Halifax involves me being face to face with customers and making sure they leave the branch with their banking needs met

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • My communication with customers have improved massively and it's all because of this course I am taking on.

    9/10
  • 3. To what extent do you enjoy your programme?

    • It's a huge learning experience which is enjoyable

    10/10
  • 4. How valued do you feel by London Borough of Southwark?

    • I feel quite valued with them

    7/10
  • 5. How well organised/structured is your programme?

    • Very well organised I know everything that's going to happen next

    10/10
  • 6a. How much support do you receive from your training provider?

    • A receive the help I need Claire is extremely supportive

    8/10
  • 6b. How much support do you receive from your employer?

    • A lot of support if I need help they are there to help any way I can

    10/10
  • 7. How well does your salary/package meet your costs?

    • It's satisfactory I can afford what I need

    8/10
  • 8. Are there many opportunities outside of work?

    • A lot of opportunities

    9/10
  • 9. Would you recommend London Borough of Southwark to a friend?

    • Yes

  • 9b. Why?

    • they are helpful and very efficient in making you complete the apprenticeship

  • 10. What tips or advice would you give to others applying to London Borough of Southwark?

    • None

Details

Level 3 Apprenticeship

Finance

South West

March 2017

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