Rating

8.8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • I work on shop floor, helping customers and completing tasks set by my team

    10/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I have learned lots of new skills and developed my product knowledge. Most of my improvements have been around customer service and cosmetics specialist skills

    10/10

  • 3. To what extent do you enjoy your programme?
  • I have a brilliant team and I have enjoyed developing myself and my role, the only downside is with work life balance.

    9/10

  • 4. How valued do you feel by Superdrug?
  • I feel I am valued, however I also feel like I have more potential that could have been used. I am in a role now that I feel can use my skills.

    7/10

  • 5. How well organised/structured is your programme?
  • The program works well and the only improvement I would make would be to set an official time for apprentice folder work to enable stores to be more organised.

    9/10

  • 6a. How much support do you receive from your training provider?
  • Very good support from my assessor and the team. Support given as needed and always available between visits.

    9/10

  • 6b. How much support do you receive from your employer?
  • My store has been supportive, I have been given lots of opportunities to work in different sections and completing different tasks.

    8/10

  • 7. How well does your salary/package meet your costs?
  • I feel since the pay update that my pay is very good, I have no money concerns as it covers all my outgoings.

    9/10

  • 8. Are there many opportunities outside of work?
  • I feel I have a lot more opportunities now I have completed this programme. It is tough to get work but I feel I am capable of showing my true abilities.

    8/10

  • 9. Would you recommend Superdrug to a friend?
  • Yes


  • 9b. Why?
  • It's a good place to work with a part time contract. Job is also stable.


  • 10. What tips or advice would you give to others applying to Superdrug?
  • Don't be afraid to ask questions, make the most of the opportunity you have been given.


Details

Level 2 Apprenticeship

Customer Service

West Midlands

February 2017


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