Assistant Relationship Manager Review

My role is an assistant relationship manager. I have internal and external communications. I help with general queries to the customers and also help to keep the internal processes run smoothly. I do tasks to help the relationship manager run a smooth business.

I have learnt how to prioritise tasks, how to retain information whilst on the phone to seek further advice, will be completing the professional bankers certificate in April.

I enjoy learning something new. The team that I work with are very welcoming and the culture of the business is very excepting. Its a good place to work.

I do feel involved and appreciated by members of my team. However there is a stigma attached to the term apprentice in every job. I don't know if this is something that can be changed.

It is well organised however I do not think that their is consistency across the bored with study time and the way it is approached. Some apprentices are allowed to study at home where in other offices it would not suit the work flow or lifestyle in that office.

I have had support from the provider they are always there to help if there is a technical issue or a general problem. The department who deal with email are very efficient.

I received as much support as you can expect in a busy and constantly changing job. My line manager is very supportive in getting me experience and developing me as person. However the amount of studying that is needed I hard to include in an ideal week.

Salary is packaged well due to the rewards that top the salary up. One query is when you complete the apprenticeship programme and are still classed as an apprentice but doing the full role your pay does not change even though your doing the job?!

Yes there are a lot of career events , helping with school programmes. We are situated in a easily accessible place.

Yes

Very supportive and career driven place to work. They are supportive with your personal life as well as the life you live in work.

The application process is very long and you jump through hoops. When it comes down to actually having the job, don't give up and you deserve to be there, and you have demonstrated that you are more than capable more than once before you become an employee of RBS. To accept challenges and every opportunity.