Payments Team Associate at RBS

Start Date:
Southend on Sea
Programme Type:
Apprenticeship - Advanced Level (Level 3)
£20,000 annually
Review Date:
February 2017

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Review Score


1. Please give an overview of your role and what this involves on a day-to-day basis:


Processing payments for the bank and calling back any queries or issues to clients. Preparing payments to go over to be keyed, calling clients to ensure payments are genuine before release

2. Have you learnt any new skills or developed existing skills?


Yes, Learning new skills everyday and continuing to develop existing skills within the business. Alongside this doing the apprenticeship work is also aiding development

3. To what extent do you enjoy your programme?


The team that I work within are all friendly and welcoming, the role met my expectations and I am enjoying it. I look forward to continuing to work within my role alongside the external learning.

4. How valued do you feel by RBS?


I feel valued by my team members and by the other staff within RBS. I am treating no differently to any other member of staff, I am allocated time alongside my day to day job to completed apprenticeship work.

5. How well organised/structured is your programme?


The programme is well structured and clear- The ILP is clear on what needs to be done and when. - However I do not feel that the functional skills ICT is as well structured as the information is quite scattered.

6a. How much support do you receive from your training provider?


I receive as much support as I require.- If there are any questions there are two different emails that are set up to deal with queries- any I have had come back efficiently

6b. How much support do you receive from your employer?


My employer is very supportive- I am allocated time on a weekly basis to complete apprenticeship work and I have a monthly review with line manager to ensure I am staying on track.

7. How well does your salary/package meet your costs?


The salary/ package is in line with the other members of staff within the role- This meets expectations as I undertake the same duties

8. Are there many opportunities outside of work?


Yes- There are emails that come around in regards to taking part in charity events for the bank, Networking outside of work and meeting other members of staff you wouldn't touch base with on a day to day basis.

9a. Would you recommend RBS to a friend? *


9b. Why? *

Overall the whole apprenticeship is incorporated well into the way RBS works. They are fair and allow time to complete work required, and you are valued as a member of staff.

10. What tips or advice would you give to others applying to RBS? *

Be confident in yourself, If you can demonstrate the skills that RBS requires ( in line with their ambitions) then you will have a good chance. Always give examples to back up your statements.

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