1. Please give an overview of your role and what this involves on a day-to-day basis:
Vehicle Services Out of hours coordinator / team leader. Managing a team developing employees conducting monthly one on ones annual reviews daily tasks, delete runs, sales support, scanning, keys. Liaise with other managers and team leaders as well as supervisors and our HR teams about employees issues.
2. Have you learnt any new skills or developed existing skills?
I have previously completed a Level 2 In team leading and a 3 in management and am currently doing the Level 5. I have also completed internal training modules in communication, leadership styles, time management, presentation and interview skills.
3. To what extent do you enjoy your programme?
I enjoy the on the job learning, it makes it easier to complete assignments and I learn more this way. I have the full support of my coordinator and it has helped me demonstrate my commitment to developing my skills.
4. How valued do you feel by Enterprise Rent-A-Car?
I feel very valued by my manager and other managers in my team, although there is no consistency with how the NVQs are appreciated. There is no recognition any more.
I don't feel that I am more valued due to doing the NVQ.
5. How well organised/structured is your programme?
My programme is very structured I can manage it myself based on what is happening in my current role and what demands I have.
I work my own time around when I can complete my assignments and have the support and trust of my manager to do this.
If I need extra duties or responsibility then I can ask.
6a. How much support do you receive from your training provider?
I receive great support from my tutor, she is always on hand for any questions, advise if I am struggling for inspiration and am unsure where to start.
she is always available on email if I need her.
I have had her for two NVQ's now and I enjoy working with her.
6b. How much support do you receive from your employer?
I think support could be better from the management team with checking in how the progress is going.
My mentor is fantastic and always offers to help when I need it.
My HR team do not really get involved unless I ask but when I ask they are always very helpful.
Generally there is support if you reach out.
7. How well does your salary/package meet your costs?
I am happy with my salary, I can live comfortable and I don't spend much in petrol as I live close to my employment.
8. Are there many opportunities outside of work?
We have annual careers fares which you can attend to see what opportunities there are. we also have the internal careers site where all opportunities are advertised and we try to recruit from within where needed.
We also have committees to join for further development
9a. Would you recommend Enterprise Rent-A-Car to a friend? *
9b. Why? *
I have recommended several candidates already, although the start salary is low they offer fantastic progression and training if you are willing to work for it. I did and now I am very happy.
10. What tips or advice would you give to others applying to Enterprise Rent-A-Car? *
Research the company before hand we are much more than a rental company. Prep before hand, read your job spec and think about good solid questions at the end. Think of good work based examples of communication, dealing with multiple tasks or difficult customers, but really look at the job spec.
We have a fantastic on boarding with a 1.5 day training before on the job. You get a free lunch on your first day which is always nice.
I was very happy with my training, it is a lot to take in so I feel that once you are with your team and into your role a refresher on the HR side of things such as holiday, entitlements, how holiday requests and general admin things that differ from department to department would have been valuable.
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