Mobility Service Line Representative at IBM

Start Date:
Programme Type:
Apprenticeship - Higher Level (Level 4/5)
£19,000 annually
Review Date:
February 2017

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Review Score


1. Please give an overview of your role and what this involves on a day-to-day basis:


Mobility Service Line Representative - A specialist salesperson in Mobility Solutions, working in the Utilities and Retail territories. Speaking with clients and selling IBM solutions, enabling them to become more mobile.

2. Have you learnt any new skills or developed existing skills?


Client Value Plays University in selling, Multiple role play client situations, ITIL, Business Conduct, Interpersonal skills and MNC knowledge.

3. To what extent do you enjoy your programme?


I enjoy the diversity of options available to young professionals and the social side when I joined with my starter group. I enjoy my job and know that I have set my self up for a good career.

4. How valued do you feel by IBM?


The appreciation form my sales manager is brilliant, I get lots of recognition for the jobs I do. I do think not this is recognised on a wider apprenticeship scale and apprentices can be overlooked by graduates.

5. How well organised/structured is your programme?


Induction and training is all spot on and there is always someone I know can support me. The hierarchy is large and confusing which effects how standardised some things are.

6a. How much support do you receive from your training provider?


All of the training course I have been on have been of high quality and well worth the time out of the business. I thoroughly every course I go on.

6b. How much support do you receive from your employer?


The end to end support is amazing as there is so much protection for the employee. Eg. Insurance, Pension, Benefits and Expenses and I always know there is options available to me.

7. How well does your salary/package meet your costs?


My expenses are reimbursed so that is not a financial issue for me. The salary I am given is good and rewarding that it increases every 6 months for the first 3 years. There should be clearer communications for apprentices in sales roles so that they can earn incentives on the signed deals.

8. Are there many opportunities outside of work?


There are many career related events and training available and endless volunteering to local communities. However the social side outside of London is poor as the other offices are outdated and a small community.

9a. Would you recommend IBM to a friend? *


9b. Why? *

The opportunities are there fore you no matter what you want to do, it gives a safe environment to know what you want to do in business.

10. What tips or advice would you give to others applying to IBM? *

Be yourself and be confident. The assessment centre tasks focus on teamwork rather than getting the correct answer so be a facilitator in the tasks.

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