1. Please give an overview of your role and what this involves on a day-to-day basis:
I work in the SharePoint team and my day to day role includes sorting through and assigning the BAU support tickets through the team and to myself, working on the bAU tickets, running through daily server health checks.
2. Have you learnt any new skills or developed existing skills?
I didn't know what sharepoint was when I joined the company and now I am very comfortable to sit down with other users and help them with the questions, I have also created my very own training presentation and have delivered that a few times to people.
3. To what extent do you enjoy your programme?
I enjoy working in the team I am in and I like the product I work with, I also like the people within the company. my only concerns are that the HR department aren't very interactive with all of the apprentices, 5 minute phone call each month when really I think they should come and talk face to face, such as what the apprentice champion does in our company. also the managers should be more upfront with feedback that they have, for example, they say one thing to your face and then go away and say something different to someone else, thus this will come back to bite you in terms of pay and benefits ETC.
4. How valued do you feel by Fidelity International?
I have settled into my role really well, helping people on a daily basis, and I am appreciated by these people for helping them, but again, managers and HR sometimes it feels I am not appreciated in my team because I will do a task well and then I will be praised for that but then if I forget or don't have time to do something else then it always seems that it is the end of the world. and in terms of this again this can affect pay rises and other benefits you may be entitled too, which in my opinion isn't fair as every apprentice should be treated equally to all other members of staff.
5. How well organised/structured is your programme?
this is very well organised, training is always organised within our time scales and it is structured in a way that we can all understand and so we can all take something away from the training etc.
6a. How much support do you receive from your training provider?
My training provider was very supportive, if I ever had any questions about work all I would need to do was email/call my assessor and he would answer any questions that I did have about the work.
6b. How much support do you receive from your employer?
I do receive support from my employer, but again coming back to previous points, feedback needs to be consistent, not say one thing to one person and then one thing to another person which then knocks your confidence because you think you are doing well and then it turns out that your manager/HR think you are not doing well.
7. How well does your salary/package meet your costs?
not well at all, my living costs (rent, petrol, car insurance, social) hardly meet with the salary that I am getting, I was due a pay rise but as of yet I have not seen this pay rise because of the feedback I have been talking about in previous sections. I have considered leaving the company because of this but I see my future within fidelity so I hope this issue is sorted soon.
8. Are there many opportunities outside of work?
Plenty of opportunity to get involved with work stuff outside of work, there is always charity events that are organised that people can volunteer and help out with. this is always a good thing to do if you have the free time to do it.
9a. Would you recommend Fidelity International to a friend? *
9b. Why? *
I would recommend it because it is such a great company, taking away everything I have spoken about in other sections I still think fidelity is where my future lies. and I think that my friends would see the same if they were to work here.
10. What tips or advice would you give to others applying to Fidelity International? *
Be confident, don't be shy to ask questions. always have an open mind and always try to think of new ideas that you can bring to the table to help your team or the company.
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