Global Liquidity and Account Services Demand Management Team at J.P. Morgan

Start Date:
Programme Type:
Apprenticeship - Higher Level (Level 4/5)
£15,000 annually
Review Date:
February 2017

Review Score


1. Please give an overview of your role and what this involves on a day-to-day basis:


My job role is Global Liquidity and Account Services (GLAS) Demand Management. This includes the day to day screening of new requests for work from the business from the GLAS tech teams. This means working closely with both technical analysts to ensure the detail within requests in sufficient as well as key business stakeholders to establish priorities

2. Have you learnt any new skills or developed existing skills?


My communication skills which I started the scheme with have gone from strength to strength throughout the constant interaction with colleagues of all levels. My ability to build and maintain relationships has also grown alongside that. I came into the scheme with little to no technical knowledge however am now a comfortable Microsoft application user and have an understanding of how the international account services team interacts with our systems within the bank

3. To what extent do you enjoy your programme?


The course is both challenging and rewarding enabling me to be consistently pushed to perform to the best of my ability. Of course there are bad days at work as I'm sure everybody will agree but the support of the schools team and fellow apprentices ensures there is always someone ready to listen/help. The only reason my rating is slightly low is that I am still not sure that an office/financial services job is where I want to spend my working life

4. How valued do you feel by J.P. Morgan?


As an apprentice within JP Morgan I receive many opportunities which are not even available for other longer standing employees. Many members of senior management have an active engagement with several apprentices taking up mentorship roles. Within my team being an apprentice has not held me back at all and I feel just as much a part of the working team as any other.

5. How well organised/structured is your programme?


The structure of the programme has been a bit shaky due to uncertainty over what exactly it is we need to produce in order to complete the full apprenticeship scheme. I would like to say this is no fault of JP Morgan's and more a reflection of our learning provider BPP. The time put aside for studying is more than ample to complete all relevant exam within the course timeframe.

6a. How much support do you receive from your training provider?


As per the comments in the above box, communication/support from BPP has been mediocre at best. To this day (less than 2 months from finishing the course) we are still unsure on what our final assessment will be and how we need to prepare. I feel the online lectures provided to us in order to teach us the exam content were certainly not to my style of learning and I would have benefited from face to face, classroom style learning from the start

6b. How much support do you receive from your employer?


JP Morgan as a whole have been immensely supportive throughout the scheme, from my management allowing me mornings off work in order to sit exams to the schools team arranging face to face classroom style learning for those of us who were struggling with the online lectures. I know that the schools team would jump through burning hoops in order to help an apprentice who is struggling in aspect of the course/their job role

7. How well does your salary/package meet your costs?


Our salary was recently increased as part of a review JP Morgan conducted against other similar schemes, the new wage make the months much more comfortable especially as someone who relocated for the scheme and therefor has rent/bills/food/car etc to pay for each month. In comparison to other apprenticeship scheme I have seen previously I believe our wage is quite strong. Note: I would never say no to more money should they decide to offer it!

8. Are there many opportunities outside of work?


JP morgan has a great set of 'extra curricular' groups/activities that can be joined from sports teams such as football/netball and cycling to business resource groups covering everything from LGBT individuals to Women in Technology. All of these groups and teams are a great way to build a network and enhance skills through learning from others.

9a. Would you recommend J.P. Morgan to a friend? *


9b. Why? *

I have only selected no because I think it takes a certain type of person to succeed and enjoy working at JP Morgan. Myself coming from a manual labour background am still not sure if an office job is where I see myself for the rest of my working career. If the individual has a particular interest in working in the financial services industry I would say there are very few if any better places to work

10. What tips or advice would you give to others applying to J.P. Morgan? *

For the application process - relax. so many people end up playing mind games with themselves because of the amount of pressure they are putting themselves under to nail every part of the selection process. Anybody hiring within JP Morgan is human and understands that people make mistakes!

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