Service Delivery Manager at CGI

Start Date:
2013
Location:
London/Work from home
Programme Type:
Sponsored Degree Programme
Salary:
£28,500 annually
Review Date:
25th January 2017

Connect with CGI

Review Score

9.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

9/10

Service Delivery / Supplier Manager Daily tasks involve dealing with incidents in the service which relate to the suppliers which I manage on behalf of the client. Ensuring suppliers are meeting SLA's. I'm the focal point between the third-party suppliers we use as part of the project/service and the Client. Therefore, I'm often interacting with the managers from the suppliers, managers from CGI and managers from the client to ensure everyone understands what is going on with the service and what is expected of each stakeholder.

2. Have you learnt any new skills or developed existing skills?

9/10
  • Gained a first class BA (Hons)Business Management degree
  • Gained a QA higher IT apprenticeship certification
  • I've completed several internal courses on presenting, IT security, project management and people management
  • I've completed an ITIL foundation course externally, paid for by CGI
  • I've also improved and gained personal skills such as time management and organisation through the help of work mentors.

3. To what extent do you enjoy your programme?

10/10
  • I really enjoyed the fact that I was gaining a degree and a higher apprenticeship without having to pay for any of it
  • I really enjoyed working at the same time, which was hard work but this gave me large amounts of satisfaction and also improved my work-ethic which I can build upon post-study.

4. How valued do you feel by CGI?

10/10

I enjoy how the company views me as an individual. They didn't just view me as a young student, but gave me opportunities to prove myself and show my capabilities. Once I proved what I was capable of they have given me further opportunity to test myself. The performance review process made me feel valued as it was an opportunity for my managers and colleagues to give me recognition for my work in which I have always gained an 'Exceeds Expectation' grade.

5. How well organised/structured is your programme?

10/10
  • The programme has been around for some time so it was well-organised.
  • Our points of contact (programme leader, uni representative, fellow student representative) were always in touch to update us on anything to do with the programme and they were always available if we had any questions.
  • There was a mentor system in place.

6a. How much support do you receive from your training provider?

10/10

We had a university representative who would always be in contact to inform us of anything in regards to university, and was always on hand when we were at university to help us with anything we needed. She was always a friendly face and had a great attitude to helping us.

6b. How much support do you receive from your employer?

10/10
  • Support while on the programme was excellent. Aside from the support from the points of contact above, we had support from a designated mentor, support from work line managers, support from a designated people manager, support from previous year students and also support from inside the community within our year group.

7. How well does your salary/package meet your costs?

10/10

The salary is great. It has gone up considerably each year (much more than was expected when I joined), but even at the level it was when we started, I was always able to meet costs while having a great social life and even going on holiday. The salary now I have graduated is very competitive and has taken into account my performance over the past years as well as my experience compared to other graduates. The company also always pays expenses for travel costs related to work including hotels and food when needed for work.

8. Are there many opportunities outside of work?

10/10

The company is involved in many events outside of work. One of the main ones I have been involved in is the CGI Euros, which is a annual football tournament between CGI offices and clients around Europe! Each year it is hosted by a different country and so far this has meant we have played in Holland, Germany and Portugal!

9a. Would you recommend CGI to a friend? *

Yes

9b. Why? *

This opportunity is great for young individuals who are hard working and don't want to go down the usual university route. The company takes each individual seriously and gives great opportunities to grow, develop and succeed. I have recommended CGI to a friend before and they have joined. CGI gave me a referral bonus for this.

10. What tips or advice would you give to others applying to CGI? *

  • Learn about the company (what it does, who's its clients, who's its competitors)
  • Know what areas you would be interested in working within
  • Be yourself in the assessment centres but make sure you speak up

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