1. Please give an overview of your role and what this involves on a day-to-day basis:
I am a claims assistant. I assist the claims team with due diligence processes. This means that we can use Third Parties and Coverholders to handle claims whilst fitting with Lloyd's requirements. My role is reviewing different aspects of TPAs and coverholders and then discussing this with them and other people internally.
2. Have you learnt any new skills or developed existing skills?
I am currently studying for my insurance exams, and hope to attain Cert CII by the end of this scheme. I have taken part in many training courses, including debate training and cyber training. I have adapted my problem solving skills, and have been able to get used to working in an office environment.
3. To what extent do you enjoy your programme?
I enjoy my job very much, and everyone in my team & department is incredibly friendly. Working at Hiscox exceeded my original expectations, and I have enjoyed four months or working life more than any time I was at school.
4. How valued do you feel by Hiscox?
Hiscox values all of it's staff, but what I find important is that managers understand that everybody works in a different way. Some need a kick up the back side whilst others need an arm round them and to be told they are good. Another thing that I value is recognition for hard work. I worked incredibly hard at school and feel I never got recognised for it. However, at Hiscox after four months I have been offered the role of Casualty & Political Risk Claims Underwriter as a reward for how hard I have worked. This was offered during my PDR.
5. How well organised/structured is your programme?
Everything is very organised. I have a set of tasks each month that have to be completed, and deadlines in which I must sit my exams. I get 4 hours of study time a week, and I know who I report to. It is also worth considering that this is the first time Hiscox has run an Apprenticeship Scheme so there are always going to be bumps along the way.
6a. How much support do you receive from your training provider?
This would probably be my one issue. We have monthly meetings however I feel that sometimes we do not get as much support as needed. Sometimes, they are difficult to contact and I feel that they also forget that on top of our training tasks, we have a full-time job as well.
6b. How much support do you receive from your employer?
I have absolutely no issues with my employer, everybody has been incredibly supportive of me, even if I don't work directly with them. Hiscox is an inclusive company. I have regular meetings with my mentor which is valuable and he always has good advice with regards to my career.
7. How well does your salary/package meet your costs?
As an 18 year old living at home the salary is perfect.
8. Are there many opportunities outside of work?
There are many company events, and people regularly go out together and get along well. Furthermore, I was nominated as "UK Apprentice of the Year" through attending an external event with the CII. Before work, I played rugby regularly and still have time to train and play.
9a. Would you recommend Hiscox to a friend? *
9b. Why? *
I would recommend Hiscox to a friend. Recently, I passed on a friends CV for my current job as I am moving roles. This is because I believe Hiscox not only improves your working skills, but also makes you better as a person. I believe it is a fantastic working environment with great support for a young person who wants to improve themselves. Hiscox also can provide somebody with fantastic opportunities, and rewards them for working hard.
10. What tips or advice would you give to others applying to Hiscox? *
Hiscox has great pride in itself, so definitely pay them the respect of researching them before you try. Also, pay attention to the core values as these are things that are abided by. Finally, just be yourself. Hiscox employ people, not robots. If you show you are a likeable person, with a willing attitude you will get an opportunity somewhere within Hiscox. You could have all the knowledge in the world, but if you are not likeable it is much more likely Hiscox will not pay an interest in you.
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