Sales Support Consultant at Prudential UK

Start Date:
Programme Type:
Apprenticeship - Advanced Level (Level 3)
Review Date:
December 2016

Review Score


1. Please give an overview of your role and what this involves on a day-to-day basis:


I am a Sales Support Consultant, on a day-to-day basis I take and make phone calls to internal and external customers, financial advisors and pension providers.

2. Have you learnt any new skills or developed existing skills?


I am doing the SVQ Level 3 Business & Administration. I have learned and improved my admin skills since starting my apprenticeship. I feel more confident making phone calls and have been more consistent in my email format.

3. To what extent do you enjoy your programme?


I thoroughly enjoy my programme as it has gave me an opportunity to work with different teams and people. I have expanded my skill set from school and college and I am happy with the level of coursework.

4. How valued do you feel by Prudential UK?


I feel valued as I am recognised and appreciated by other apprentices and management. I feel valued when I volunteer and help others or when I pull together with others to get something done.

5. How well organised/structured is your programme?


The course is very structured, we had a weeks training at the beginning of the apprenticeship and one within our office too . I have a mentor who helps me with my coursework and the due dates for all work is clear.

6a. How much support do you receive from your training provider?


The training provider gives excellent support and gives me clear feedback on my workbooks. I received an appointed mentor within a month of beginning my apprenticeship.

6b. How much support do you receive from your employer?


My employer is supportive, I have a mentor who I can go to with queries or problems. There is a lot of support mechanisms within the office and I feel supported by all.

7. How well does your salary/package meet your costs?


The salary meets my living costs as an 18 year old, the only travel expense is petrol as it is a 20 minute drive to work. I am happy with the salary.

8. Are there many opportunities outside of work?


Yes, I am going to 2 company events, an end of year & beginning of year conference. I have opportunities to volunteer, i am going on a volunteering day with all of the apprentices and an evening with Santa's Sleigh.

9a. Would you recommend Prudential UK to a friend? *


9b. Why? *

I enjoy the apprenticeship and as a school leaver I think it is a good and different opportunity to get into work and build your skills. To either work your way up in a successful company or get life experiences.

10. What tips or advice would you give to others applying to Prudential UK? *

The application process is ok, if you get to the online test I would recommend doing practises and being in a quiet space by yourself to concentrate. At the assessment day be confident and talk to others.

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