Customer Cenre Support Advisor at Anchor Trust

Start Date:
Programme Type:
Apprenticeship - Intermediate Level (Level 2)
£19,317 annually
Review Date:
December 2016

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1. Please give an overview of your role and what this involves on a day-to-day basis:


I work on the Customer Centre Support Team. My tasks include taking and logging repairs calls, handling all contracts and supporting people payments and handling lettings projects.

2. Have you learnt any new skills or developed existing skills?


I have been able to gain a number of skills during my apprenticeship. Working in a call centre with customers over the age of 55 has given me the opportunity to gain great communication skills. I have also gained more I.T skills and numberous processes.

3. To what extent do you enjoy your programme?


I have really enjoyed my apprenticeship. I feel like I have done very well and achieved a lot. Especially as I was offered a full time job in my team 5 and a half months into my apprenticeship.

4. How valued do you feel by Anchor Trust?


I feel very valued by Anchor Trust. I was happy when they offered me a full time role, it made the my work and effort feel very appreciated.

5. How well organised/structured is your programme?


It was very well structured. I was given a buddy for the first 6 weeks of my programme, this person would train me and be my first point of call. Since this I have been trained on new processes and I have even been able to put suggestions forward and improve existing processes.

6a. How much support do you receive from your training provider?


My training provider keeps in regular contact and always ensures that I know I can contact her with any queries.

6b. How much support do you receive from your employer?


Anchor were supportive throughout my spprenticeship. They offered help and training whenever necessary and supported me with everything. I felt very comfertable within the team and it was made clear that I could approach anyone with questions.

7. How well does your salary/package meet your costs?


During my appreniticeship I did feel that I was being asked to complete the same amount of tasks as a full time advisor. However I appreciate that a lot of time was put into my development and feel the pay was fair.

8. Are there many opportunities outside of work?


There are a number of opportunities available outside of the work place if needed.

9a. Would you recommend Anchor Trust to a friend? *


9b. Why? *

They push progression and want the best for each of their colleages. It has a great work environment and all of the staff members are approachable and friendly.

10. What tips or advice would you give to others applying to Anchor Trust? *

I would tell them that hard work pays off and they reward people who put in 100% effort. Also don't worry about previous experience as they provide excellent training.

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