Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • My role was a sales assistant in superdrug,this involved working on the tills, greeting customers, actively selling and working on deliveries. Including promotions and stock takes.

    10/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I have learnt all the skills of a sales assistant as this was my first job. My customer service skills have improved and all the skills I started to learn are now fully developed.

    10/10

  • 3. To what extent do you enjoy your programme?
  • I thought it was a good programme as I learnt everything I needed to and I improved my career to a team leader so from doing this programme I've gone on to management.

    10/10

  • 4. How valued do you feel by Superdrug?
  • I felt very valued at superdrug as the whole of my team supported me throughout my apprenticeship. My manager also put me on my team leader course so I felt like he had the faith in me to progress to this.

    10/10

  • 5. How well organised/structured is your programme?
  • The programme is well structured as the assesor comes to visit you every 4 weeks which gives you enough time to get any work done and improve on more skills to write about I think you learn all the key skills needed.

    10/10

  • 6a. How much support do you receive from your training provider?
  • You receive lots of support by them I had 2 different ones and both of them have me all the support I needed. If I had any problems I knew I could ring them and ask both of them were fantastic

    10/10

  • 6b. How much support do you receive from your employer?
  • You receive all the support you need from your employer if you need any help all you have to do is ask and they will help you out. I was also put on the team leader programme and I am now a qualified team leader.

    10/10

  • 7. How well does your salary/package meet your costs?
  • At the time when I was on a apprenticeship the salary didn't meet my costs as I had to pay for a monthly bus pass to get to work and a phone bill out of it which ended up being more than I got. However now the pay has gone up I think it would be easier to keep some of the money you earn as it will be more.

    10/10

  • 8. Are there many opportunities outside of work?
  • Without this apprenticeship I struggled to get jobs as I had no experience. However doing this apprenticeship I think there would be more opportunities for me as I have the experience and the qualifications.

    10/10

  • 9. Would you recommend Superdrug to a friend?
  • Yes


  • 9b. Why?
  • I would recommend superdrug to a friend as I think it's a good place to work especially if you into beauty. I really enjoy working at superdrug as I love what they sell if you shop in there then why not work in there. You also get a good discount on the products which makes the job even better.


  • 10. What tips or advice would you give to others applying to Superdrug?
  • I would tell them to have a good look in superdrug stores to get a feeling of what they seel and how the shops layer out, maybe buy a few products and test them do you can give customers feedback. If you work hard you can progress in there.


Details

Level 2 Apprenticeship

Customer Service

West Midlands

October 2016


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