Technical Support Analyst at Atos

Start Date:
Programme Type:
Apprenticeship - Advanced Level (Level 3)
£12,000 annually
Review Date:
June 2016

Review Score


1. Please give an overview of your role and what this involves on a day-to-day basis:


I work as a junior developer, primarily working with However the external courses that I attend with QA are based on the C# language. Day to day involves problem solving of the software we support for our customers up and down the country, this includes a lot of bug fixing.

2. Have you learnt any new skills or developed existing skills?


I never had any programming knowledge prior to starting my apprenticeship with Atos, so I have learned a vast range of skills in the 8 months I have been here for.

3. To what extent do you enjoy your programme?


The programme has been a great opportunity to learn completely new skills while also earning money, this was an important factor. I have enjoyed the training with QA, getting to grips with working in an office has been challenging but you soon get used to it.

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4. How valued do you feel by Atos?


At this moment in time like I said before I am very grateful for the opportunity given to me by Atos, however looking forward there is a real issue with wage progression for former apprentices. Once finishing on the low wage of £15,800 there is no wage structure in place to bring you in line with other employees in the business which I find astonishing. This has not changed in the past 4 years that Atos has been employing apprentices for, but I am hopeful that something will be done in the near future.

5. How well organised/structured is your programme?


The organisation from QA the training providers hasn't been great to start off with if I am being honest, there were delays in placing me on the required courses for this year to begin with. However after finally getting this sorted, things have settled down and I now know what I need to do in order to pass my apprenticeship.

6a. How much support do you receive from your training provider?


Lots of support offered to me by QA, happy with that.

6b. How much support do you receive from your employer?


Same again for my employer, very happy with the support given to me.

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7. How well does your salary/package meet your costs?


The salary for my time as an apprentice is acceptable and reasonable. All expenses are paid for to attend external training which is great. But as I mentioned before the wage structure for the future of working at Atos is none existent, and I am extremely concerned about my development here unless something is done regarding that.

8. Are there many opportunities outside of work?


I live locally anyway so already know about local activities and events, there is plenty to do. Sports clubs, cricket football tennis etc

9a. Would you recommend Atos to a friend? *


9b. Why? *

At this moment in time I would not recommend Atos to a friend, there is not enough respect and value given to ex apprentices. Effectively being branded with the name of an apprentice that does not go away even after years of completing your apprenticeship as I have seen with fellow employees here at Atos.

10. What tips or advice would you give to others applying to Atos? *

The process is quite long so be prepared for a wait and be patient, all the details you will need are on the Atos website. Prepare well for your online tests and telephone interview, relax and you'll be just fine!

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