1. Please give an overview of your role and what this involves on a day-to-day basis:
Business Analyst, Parts and Services division. I produce daily reports that outline the previous day’s sales. These are sent out to all of the dealers, zone managers, regional managers and directors. I do this using Access and excel and obtain the data by running reports in Radar and SAP. I also take care of Central Billing which means having to build a relationship with our fleet customers such as Halfords and Royal Mail however I also have to maintain a good relationship with our dealers as when queries occur from fleet about an invoice I will have to talk with the dealers to work out the problem. I process order and special dealers received from the dealers, last month I received 1200 orders and these have to be processed and logged depending on the types of promotion.
2. Have you learnt any new skills or developed existing skills?
From this course I will be gaining a level 3 NVQ which will open many doors for me. I have also been to excel training and any training I feel necessary to help my roll can be provided. I have learnt more about Microsoft products such as Excel and Access. I have also learnt how to deal with difficult problems start to finish and how to deal with difficult people. I have also learnt that it is important to log everything you do as you may need to come back to it at some stage.
3. To what extent do you enjoy your programme?
I enjoy the work I complete and feel challenged every day. I feel that without my team my time here would not be the same, everyone is helpful and makes time for you. The company is an excellent company to work for and I feel supported every step of the way by my colleagues and HR.
4. How valued do you feel by PSA Group?
5. How well organised/structured is your programme?
6a. How much support do you receive from your training provider?
I feel if i have a problem i have no end of people to help me and i always feel supported.
6b. How much support do you receive from your employer?
My manager and HR could not be more helpful.
7. How well does your salary/package meet your costs?
Compared to any other apprentice the pay rate is very good, however depending on your bills and lifestyle will depend on how far it gets you.
8. Are there many opportunities outside of work?
9. Would you recommend PSA Group to a friend?
10. What tips or advice would you give to others applying to PSA Group?
Learn about the company before you start the application process and be yourself. I feel i would have liked to have known more about the different departments when making the choice of which department I would have liked to be in. For example parts and service was a choice however I didn’t feel I knew enough about the department to make a definite decision.