Service Delivery Analyst at Capgemini

Start Date:
Programme Type:
Gap Year Programme
£16,000 annually
Review Date:
June 2016

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Review Score


1. Please give an overview of your role and what this involves on a day-to-day basis:


My role with Capgemini is in Service Introduction. Acting as a bridging between Projects and Service. This is done by checklists, close communication with Project Managers, Service Delivery Managers and set gating stage calls to ensure the deliverables are fit to go into service. I work daily with very senior members of staff and feel I'm treated a lot higher than just an apprentice.

2. Have you learnt any new skills or developed existing skills?


Since joining I have broadened my skills in a wide range of areas, I am completely confident in hosting meetings/conference calls now. I have also gained a deeper understanding of how projects are run, different project lifecycle phases, project plans, finance and in my current role Service Introduction I have learnt more about the fit for purpose model, what it takes to bring a product into service and what happens when a product is in service

3. To what extent do you enjoy your programme?


I enjoy my programme on a day to day basis, I feel like I'm getting good exposure to real life business situations. I am invited to lots of meetings daily, not necessarily to have a big input but to get an insight into different peoples approaches to hosting calls and gathering information required. I have also been on numerous trips to different accounts to get a view of how their processes are different to ours.

4. How valued do you feel by Capgemini?


I feel very valued at Capgemini, a lot more than apprentices in other companies I believe, this is down to being treated like a full member of staff and being relied on for genuinely important tasks for the business and client. I'm not sat at the back just doing little jobs like photocopying or scanning, I am fully involved in client meetings and host calls with offshore Project managers.

5. How well organised/structured is your programme?


My programme is very well organised, I have a tutor from QA come to see me every 6 weeks to ensure I am coping well with my portfolio and happy with the workload from Capgemini, as well as having project management workshops every 8 weeks preparing me for my exams later in the year and helping develop a deeper understanding to take back to Capgemini and develop.

6a. How much support do you receive from your training provider?


As I said in the comment above, I receive a lot of support from my tutor and also my lecturer in Manchester, my tutor comes up to Chesterfield where I am based every 6 weeks and sets tasks for me in my portfolio and supports my general day to day working life as well as speaking to my direct line manager from Capgemini who mentors me week to week. There is also constant opportunities for individual learning provided by QA online.

6b. How much support do you receive from your employer?


The support I receive from my team in Capgemini is brilliant, I am never in a position where I am stuck or alone with no one to turn too. Whether it be a HR question, a project question or service question everyone is more than willing to help out and provide information or guidance where they can. I have asked a few project managers if I can shadow them through a project lifecycle to gain knowledge and exposure to it and they have all been more than helpful.

7. How well does your salary/package meet your costs?


My starting salary as an apprentice was good, the progression possible is very good. I am hoping to be on the accelerated programme which will help me progress slightly faster and my salary will increase accordingly. I haven't had my fist review yet but I'm hoping I have progressed to a point that they are happy. I'm hoping I progress well throughout the apprenticeship and my pay rises will show this.

8. Are there many opportunities outside of work?


There are always company events in Capgemini, it's rare for a week to go by without an email suggesting an event outside of work or a get together of some type. Also because we have a lot of Indian team members working over here temporarily, when they return we always have a get together to say goodbye. Also because I stay in a hotel two nights a week all members of Capgemini meet in the hotel bar around 7pm and we all go out to dinner together, which is nice and stops you being in your hotel room alone all evening.

9a. Would you recommend Capgemini to a friend? *


9b. Why? *

Capgemini are a great employer and allow constant progression with their new comers, they provide you with everything you need and will never leave you to struggle or fall behind. It's fast paced and enjoyable!

10. What tips or advice would you give to others applying to Capgemini? *

Be flexible, Capgemini expect you to travel, to be prepared to work at times that don't always suit you and with people you may not work well with, including clients and senior members of staff, working at a fast pace and a dynamic/diverse environment provides great exposure to real life business situations.

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