2nd line support EN Review

by Fujitsu

Best Apprenticeship Employer

Rating

7.4/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

> IT support > Speaking to customers > Insuring SLA are met > Providing support to 1st line support teams >

8/10

2. Have you learnt any new skills or developed existing skills?

> Improving commutation skills with others > Gained a cisco qualification > Took part in many internal customer service classes > Improved my over all IT knowledge

9/10

3. To what extent do you enjoy your programme?

I enjoyed my programme rather a lot, the people I work with day to day are all very nice and great bright people, I have made some friends within this role that I feel that I will keep for life and Fujitsu as a company are very very good to work for, the treatment is beatable and they really do care about there staff constantly investing in them and providing as much support as needed in every situation.

9/10

4. How valued do you feel by Fujitsu?

well, this has changed as per internal management, a good manager will make you feel valued and push you to progress but on the other hand another manger will just focus on other things, my current manger makes me feel very valued and is helping me with my progression within the company.

8/10

5. How well organised/structured is your programme?

In regards to how the company structures this is very good, time scales are provide and lots of support given when they move you around also giving you freedom to try other areas of the business if you wish, in regards to the education, not so much, from what I can see there very under staffed and one man runs the whole technical side meaning getting any time alone with him is very very hard due to the fact there is one meeting a month and in that meeting there are 10 plus students and progress is very hard to make for me in this environment.

7/10

6a. How much support do you receive from your training provider?

Explained above.

5/10

6b. How much support do you receive from your employer?

Explained above.

9/10

7. How well does your salary/package meet your costs?

it dose the job.

6/10

8. Are there many opportunities outside of work?

after I complete my training, yes many doors will now be open to me.