Product Support Consultant Review

by Fujitsu

Best Apprenticeship Employer

Rating

8.4/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I am a Product Support Consultant, and i provide 2nd line IT Support on all Fujitsu products. My daily tasks include dealing with customer queries, Corprate and Consumer. I also manage our internal support website and provide support for internal departments as well.

8/10

2. Have you learnt any new skills or developed existing skills?

I have learnt new skills such as my professionalism, and i have also developed my communication skills. i have also recently been on several internal training courses such as Manual Handeling, Creative Presenting, and various e-learning modules. I have also been on some external trianing to get an industry recognised qualification.

9/10

3. To what extent do you enjoy your programme?

I enjoy working as an apprentice as I am always learning and my surrounding team members are very supportive. this apprenticeship has meet my expectations and I feel that I am really starting to develop into this career.

9/10

4. How valued do you feel by Fujitsu?

I feel valued as an apprentice as i continuly get appreciation from my manager and fellow team members. i am always envolved in varoius tasks and i feel that i am internally recognised.

9/10

5. How well organised/structured is your programme?

My training, job and apprenticeship are very well structured and I feel that I am always being provided with a backbone to help my learning and development.

8/10

6a. How much support do you receive from your training provider?

I recieve a lot of support from my Assesor and workplace mentor, I always feel like i can talk to people about any issues i have and there is always guidence from people like my manager.

8/10

6b. How much support do you receive from your employer?

I feel that there is a decent amount of support from my employer. if i have any queries about my job i can always contact HR and they have always answered to my queries.

9/10

7. How well does your salary/package meet your costs?

I feel that my apprenticeship salary meets my costs.

8/10

8. Are there many opportunities outside of work?

i have been to various events since starting my apprenticeship and I enjoy the available oppertunities as an apprentice.

8/10

9. Would you recommend Fujitsu to a friend?

Yes

9b. Why?

The apprenticeship is very good for my future in an IT Industry.

10. What tips or advice would you give to others applying to Fujitsu?

Chase your application if you have not heard back from them. HR were late sending out my documents such as contracts and induction documents. when in an interview be yourself. Ask Questions once your employed. it will help your induction