Referral Officer at Civil Service

Start Date:
Programme Type:
Apprenticeship - Higher Level (Level 4/5)
£22,200 annually
Review Date:
May 2016

Connect with Civil Service

Review Score

8.9 /10

1. Please give an overview of your role and what this involves on a day-to-day basis:


I am a Referral Officer, I manage a team of seven people and investigate fraud allegations made against people on benefits. I am responsible for checking the results of the checks and routing them to the correct team (compliance, criminal or closing where appropriate)

2. Have you learnt any new skills or developed existing skills?


I have learned many new skills, I have become a Team Manager for the first time and learned new skills to be good at this. I have alos learned how to be a fraud investigator and developed my existing communication skills.

3. To what extent do you enjoy your programme?


I thoroughly enjoy the programme I am on, it provides me with a full-time job, a higher level qualification, a platform to grow and a fantastic team. It is very challenging as you need to manage your time very well, but as long as you keep on top of things, it is really good.

4. How valued do you feel by Civil Service?


I do feel valued by the Civil Service, I have met the Grade 6 and 7 for my directorate on a few occasisions and they both recognise me and speak to me by name every time they see me. They are both very interested in what I am upto and have made themselves available if I have any issues.

5. How well organised/structured is your programme?


I feel the structure is quite well organised, I attend a HNC class once a month and get an assignment to complete within 2 weeks. We should receive this assignment back with feedback and have a further two weeks to complete it, however it does sometimes run over the 2 weeks and then we have another assignment and the old one to complete within the same 2 weeks and it becomes slightly challenging.

6a. How much support do you receive from your training provider?


I receive lots of support from my training provider, I meet with my HNC Tutor once a month and have a monthly telekit with him. I also meet with my NVQ tutor on a 4-6 weekly basis and both are available by phone or email if I need them

6b. How much support do you receive from your employer?


My employer has been exceptionally supportive, they have allowed me to take my study leave as and when I need it and provide me with lots of opportunities to grow.

7. How well does your salary/package meet your costs?


My salary meets my costs very well, I live at home with parents and dont have large outgoings so I have a lot of indisposable income, however it put me in a great position that I was able to buy my own car with no help from my parents.

8. Are there many opportunities outside of work?


There are a few opportunities outside of work, I have been selected to be a Group Manager at an interview event however being in Scotland we find that a lot of the opportunities are mostly in London area which we can't attend.

9. Would you recommend Civil Service to a friend?


9b. Why?

I find it an excellent place to work, it is a very friendly and supportive place to work, and I have been given a fantastic platform to develop myself.

10. What tips or advice would you give to others applying to Civil Service?

I would advise to GO for it! Have confidence and prepare your competencies well, practice with a friend or family member before your interview and remember to talk about what YOU did not what WE did.

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