DRU support team Review

by Enterprise Mobility

Rating

7/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I work on support in the damage recovery unit. I work as a switchboard helping redirect customers or insurance companies in the right direction to get a claim moving forward. On a day to basis I take phone calls, answer emails, save faxes to the correct claims and on some days complete post.

8/10

2. Have you learnt any new skills or developed existing skills?

I have developed my customer service skills and my computer skills. I have developed my knowledge of damage claims and insurance claims. I have also developed my communication skills.

8/10

3. To what extent do you enjoy your programme?

I thoroughly enjoy my program and feel it gives a great sense of satisfaction

7/10

4. How valued do you feel by Enterprise Mobility?

I feel very valued and appreciated in the workplace

10/10

5. How well organised/structured is your programme?

I have free reign when it comes to my programme. I see my tutor once every 5 weeks and in that time it is my own responsibility to manage my work load

7/10

6a. How much support do you receive from your training provider?

An adequate amount. I see my tutor once every 5 weeks but I can email her with any questions I have and if I need to see more frequently I can.

6/10

6b. How much support do you receive from your employer?

As much as I need or want, my manager makes time to regularly update with me and if I need more help I can book an appointment to discuss this.

9/10

7. How well does your salary/package meet your costs?

It's a struggle to be on such a low wage, travelling to work and bills are a necessity and its a tight squeeze being on just £5 an hour

2/10

8. Are there many opportunities outside of work?

This qualification could benefit in many different roles, it has helped me develop as a person