senior customer adviser at Lloyds Banking Group

Start Date:
2014
Location:
belfast
Programme Type:
Apprenticeship - Intermediate Level (Level 2)
Salary:
£19,200 annually
Review Date:
11th April 2016

Connect with Lloyds Banking Group

Review Score

8.9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

10/10

i help customers who call the bank with queries about their accounts and also help them with the opening of new savings accounts. also am tm support

2. Have you learnt any new skills or developed existing skills?

10/10

whilst completin gthe appeniceship programme, i had to gain alot of knowledge regarding hr policy and processes, this meant that if i go to move up alevel i have some preparation.

3. To what extent do you enjoy your programme?

10/10

with my role i needed to get my teeth into something else as i was beginning to be abit bored and this enables me to learn new information and how to go about finsing the information.

4. How valued do you feel by Lloyds Banking Group?

8/10

although i feel valued to a certain extent i feel i havent geen given a fair chance to progress up the ladder and have been overlooked when opportunites have arisen.

5. How well organised/structured is your programme?

10/10

the program was well structured and the period of 1 year was a suitable timescale to complete. my involvement with my trainer was very good aswell and helped me complete the course.

6a. How much support do you receive from your training provider?

10/10

the support i received was great and enabled me to get through the course no problems without hassle, i didnt need much help but they guided me fine through the course.

6b. How much support do you receive from your employer?

8/10

the support i received from my employer has not been great since i finished my course. there has been alot of opportunities which i feel i have passed over to gain experience.

7. How well does your salary/package meet your costs?

10/10

my salary package meets my costs no problems and other benefits within the package are great to be able to be add on the extras to gain more.

8. Are there many opportunities outside of work?

4/10

with my family life i struggle to have opportunites outside of work due to work life balance. so all my chance of gaining opporunities i have to gain through work.

9a. Would you recommend Lloyds Banking Group to a friend? *

Yes

9b. Why? *

i have now worked here for over 13 years, it has been a great experience and has opened my eyes to finances that i would not have learnt otherwise in another job.

10. What tips or advice would you give to others applying to Lloyds Banking Group? *

you will learn alot and grow as a person and a colleague. there are so many jobs within the business dont focus on one line of job as there are so many roles.

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