Rating

7.7/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • On day-to-day basis, I act as a main point of contact if a customer would like to get in touch with the relationship team. I deal with lots of general enquiries whilst also providing assistance to a relationship manager. I aid the relationship manager in preparing for their meetings. This may entail me researching about the business or gathering some financial information from our systems.

    8/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I have learnt and developed a variety of skills. One of the key skills I believe I have developed are my organisational skills. Organisation is key in what I do as I can have a lot of things going on at once. After a few weeks I realised this and knew that I needed to work on this skill. Also, a key part of my job is to be able to speak to customers confidentally and professionally. I never had a job before which involved speaking to customers so this was skill that I had to learn fast and develop pretty rapidly. I feel now that I am confident in speaking to customers and can deal with any enquiries in a professional manner.

    9/10

  • 3. To what extent do you enjoy your programme?
  • I enjoy my programme a lot. This does have a lot to do with the actual work that I am doing rather than the studying side of things. I enjoy being involved with customers and it's quite satisfyng.

    8/10

  • 4. How valued do you feel by NatWest?
  • I feel pretty valued as they have gave us a role with so much responsibility. They have trusted school/college leavers to take on a role of a professional. For this reason, I feel that RBS value us highly and have got us in for the first term.

    8/10

  • 5. How well organised/structured is your programme?
  • Unfortunately not too great. This is the first year that RBS have taken on the amount of apprentices that they have (400 apprentices.)Taking this in to account, I can understand why is has not been as organised as I would have preferred.

    5/10

  • 6a. How much support do you receive from your training provider?
  • The support from our training provider is ok. I have a 1-1 phone call with a tutor from BPP monthly which I find useful. I would like to have more personal support.

    5/10

  • 6b. How much support do you receive from your employer?
  • I get a lot of support from my employer. All of my team have supported me really well and even when I make mistakes, they let me know what I am doing wrong and what I need to do better.

    9/10

  • 7. How well does your salary/package meet your costs?
  • I am very much satisfied with my salary/package and they do meet my costs.

    9/10

  • 8. Are there many opportunities outside of work?
  • There are a lot of opportunities as long as you put yourself out there to do them. It gives you an opportunity meet different people and develop new skills

    8/10

  • 9. Would you recommend NatWest to a friend?
  • Yes


  • 9b. Why?
  • RBS really have supported me and have gave a 17 year old, who dropped out of college, a job of a professional. It has been a good expierience so far and love how I am learning and then putting this learning to practice straight away- which you do not do at school/college.


  • 10. What tips or advice would you give to others applying to NatWest?
  • Be confident and be yourself. One of the most important things that is looked at is personality. Your're a school leaver- they know your knowledge of banking is going to be poor. They want to see that you're passionate about banking and hungry to learn and suceed.


Details

Level 3 Apprenticeship

Finance

Central London & City

April 2016


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