Service Management at IBM

Start Date:
Programme Type:
Apprenticeship - Higher Level (Level 4/5)
£15,000 annually
Review Date:
April 2016

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Review Score


1. Please give an overview of your role and what this involves on a day-to-day basis:


I work within Service Management which is managing the service that IBM provides to the customer. I have worked in different areas of Service Management but for the majority of the 6 months I have been here I have worked on engaging customers with technicians to get infrastructure fixed, (e.g. servers) which involves lots of customer interaction.

2. Have you learnt any new skills or developed existing skills?


I learn new things every day. This may be a new acronym that I come across, what a technical term means or how to use a new system. Everyone is happy to help and you're not expected to know what anything means when you start.

3. To what extent do you enjoy your programme?


Not every day is the same which makes going to work so much more pleasurable as there isn't a day where you are sat bored.

4. How valued do you feel by IBM?


You are given responsibility early on which has made me feel that the work I do is valuable even though I have only been an IBMer for 6 months.

5. How well organised/structured is your programme?


Every few months, there are apprenticeship based courses that you take part in which gives structure to the programme. There is availability for you to move roles during the 3 years however this is dependent on your job role and the needs of the business.

6a. How much support do you receive from your training provider?


The first course that you go on as an apprentice gives you all of the information as to what is expected from you as an apprentice. There is lots of support from numerous different people, so finding support is never an issue.

6b. How much support do you receive from your employer?


Any difficulties that I have faced in the last 6 months that I have gone to my manager have been sorted so quickly.

7. How well does your salary/package meet your costs?


At the moment I am still living at home so I never have any issues with my salary meeting costs.

8. Are there many opportunities outside of work?


There are numerous opportunities to get involved in outside of work. Being an apprentice you build good friendships with people and there is lots to get involved in, such as helping out with college events and open days.

9a. Would you recommend IBM to a friend? *


9b. Why? *

Gives you valuable experience that you wouldn't find anywhere else. They are a great company to work for and think of their employees first and as an apprentice you are well looked after.

10. What tips or advice would you give to others applying to IBM? *

Be patient with the application process. Make sure that you are yourself at assessment centres and read all the instructions carefully before you go, show the examiner how you came to your decisions.

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