Dealer Support Advisor at Lloyds Banking Group

Start Date:
Programme Type:
Apprenticeship - Intermediate Level (Level 2)
£19,000 annually
Review Date:
March 2016

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1. Please give an overview of your role and what this involves on a day-to-day basis:


Dealer Support Adviser for Blackhorse Finance, overview - I deal with front end set up of car dealerships, manage company licences, maintain infrastructure of dealer set ups and offer support to any field based account managers with queries.

2. Have you learnt any new skills or developed existing skills?


Attention to detail and decision making would be the main things i have learnt from the programme.

3. To what extent do you enjoy your programme?


When i did the programme it was a stepping stone to bridge the gap in my education from GCSE to A level, i missed out oon chance to go ti university so the programme was great to get stuck into alongside the day job. I can safely say i enjoyed the challenge and reaping the benefits post programme.

4. How valued do you feel by Lloyds Banking Group?


On reflection i feel very valued by Lloyds Banking Group - im a firm believer in what you put into work you will get back and the saying " hard work gets you to where you want to be" i wouldnt work as hard for the group as i do if i didnt feel valued. Succeed together.

5. How well organised/structured is your programme?


The programme itself was fairly structured, i had a great mentor/trainer assessor who came out to see me on a monthly basis. I was able to fit meetings in well to my day job schedule around customer interviews and email my trainer whenever needed with a quick response.

6a. How much support do you receive from your training provider?


When i did the programme i would say i received a good level of support from my trainer/assessor, she would be on hand to help me in the evenings if needed by email and would offer support along the way while i did my course over the 12 months. I was very happy with my allocated trainer.

6b. How much support do you receive from your employer?


At the time of conducting my programme i cant really say i received the best support from my employer - however i was working in branch where resourcing issues were ever present and found that my managers didnt realy pay an interest into what i was doing, i did it on my own and owned my development.

7. How well does your salary/package meet your costs?


Initially taking the apprenticeship programme i did at level 2 would see you in a band A adviser position aroudn 15k basic, i can confirm the apprenticeship helped me secure positions higher than this so my basic pay outeighs my living costs and have surplus money after bills - comfortable.

8. Are there many opportunities outside of work?


For myself i have taken on ambassador status of the programme so opportunities for me are varied - i have been accross the UK influencing young minds through apprenticeship road shows and various careers fairs. This is driven by myself but i feel thier are many opportunities if you go out and get them.

9a. Would you recommend Lloyds Banking Group to a friend? *


9b. Why? *

For me - great place to work, good company benefits, if you work hard and have enough exposure for the right reasons you will get to where you want to be and of course with 80k colleagues there is a lot of opportunity to network and learn so much in the areas you are interested in. I would recommend the group to anyone not just a friend as it has changed my life working for them. I wouldnt be where i am today without Lloyds Banking Group.

10. What tips or advice would you give to others applying to Lloyds Banking Group? *

Work hard, focus on the areas you see yourself working in for a 50 year career and set yourself up to stay - lastly - enjoy it - be the person who wakes up in the morning happy to go to work and make a difference in customer lives.

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