1st Line Support Analyst at Atos

Start Date:
2014
Location:
Livingston
Programme Type:
Apprenticeship - Higher Level (Level 4)
Salary:
£8,000 annually
Review Date:
30th March 2016

Review Score

4.9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

7/10

1st Line Support Analyst on the NHS Scotland Contract. This involves being the first point of contact (by phone or email) for the NHS Staff. It involves many things from resetting network passwords to configuring outlook and installing printers. We speak to over 40 clients/users every day.

2. Have you learnt any new skills or developed existing skills?

7/10

Yes, I have strengthened my knowledge on computer software and hardware. I have also vastly improved with my Customer Service skills.

3. To what extent do you enjoy your programme?

6/10

Enjoyed well. Assessors were knowledgeable and helped when required.

4. How valued do you feel by Atos?

4/10

Fairly.

5. How well organised/structured is your programme?

4/10

Fairly.

6a. How much support do you receive from your training provider?

5/10

All that was required. Any issues with the apprenticeship, my assessor quickly and effectively resolved.

6b. How much support do you receive from your employer?

7/10

Lots. Was given enough time off of the phone to support me and to complete the course.

7. How well does your salary/package meet your costs?

2/10

Quite. Can afford to pay for rent and food. But the starting salary I received doesn't really cover everything necessary.

8. Are there many opportunities outside of work?

2/10

Not really.

9a. Would you recommend Atos to a friend? *

Yes

9b. Why? *

friendly environment.

10. What tips or advice would you give to others applying to Atos? *

Be professional and recognise that the customer is always the priority.

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