customer service advisor at Barclays

Start Date:
2012
Location:
Yorkshire & The Humber
Programme Type:
Apprenticeship - Intermediate Level (Level 2)
Review Date:
September 2013

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Review Score

8.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

10/10

i am a cashier at barclays bank which includes duties such as serving customers on the tills, cash management behind the scenes and helping customers in the banking hall. i have responsibility to make sure my till balances at the end of the day and that customers are served efficiently and in a timely mannor

2. Have you learnt any new skills or developed existing skills?

10/10

I have gained NVQ level 1 and 2 in providing financial services. i have also done lots of internal training courses to support my role. i have learnt a lot customer service and banks work

3. To what extent do you enjoy your programme?

8/10

I have enjoyed my program whilst working at barclays. I feel the work assigned to be doing at the same time could have been a bit more challenging.

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4. How valued do you feel by Barclays?

10/10

I feel i have achieved a lot in my year at barclays i have had the option to apply for further development with barclays which i have applied for, this a foundation program to go towards a degree. i have also been on a recognition lunch with the regional director for the work i have done this year.

5. How well organised/structured is your programme?

10/10

It was well structured and i had timely meetings with my tutor. I had adequate time to also do my studying/work book and the work throughout the year was well broken up into sections.

6a. How much support do you receive from your training provider?

8/10

I have had great support from employer giving me time to complete my work along side the role i have been doing. I have had monthly one to ones to follow up on my work and support from the rest of my team to help me in my role.

6b. How much support do you receive from your employer?

5/10

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7. How well does your salary/package meet your costs?

9/10

Although i live quite far away and do pay travel costs i feel the salary was a good starting wage.

8. Are there many opportunities outside of work?

9/10

At barclays they have opportunities to go out of the work place to do whats called money skills events which i have taken part in.

9. Would you recommend Barclays to a friend?

Yes

9b. Why?

i think barclays are a good company to work for

10. What tips or advice would you give to others applying to Barclays?

Have a well structured CV and prepare for your interview.

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